Account Manager - North America - Strategic Segment
ElevenLabs is an active AI research and product company offering generative-audio, creative, conversational-agent, and developer platforms.
Maintainer signals as of 9/25/2026
Funding history
About ElevenLabs
ElevenLabs builds AI products for speech, transcription, voice cloning, dubbing, music, sound effects, and conversational agents. Its current platforms are ElevenCreative for content creation, ElevenAgents for voice and chat agents, and ElevenAPI for developer access to AI audio models.
Skills
Candidate Availability
Required and preferred rules are kept separate and reflect the wording in the original posting.
About the Role
Own the full commercial relationship and customer success for 5 to 15 strategic enterprise accounts. Build executive partnerships and success plans, advise customers on agent design and integrations, drive adoption and cross-sell, monitor account health, own net revenue retention, and lead renewals.
Requirements
- 7 or more years of Customer Success, Strategic Account Management, or Enterprise Partnerships experience in B2B SaaS, Developer Tools, or AI/ML products
- 3 to 5 years in a senior or strategic role with a track record of personally driven outcomes
- Experience managing large, complex enterprise accounts
- Experience running full-cycle expansion motions across multi-stakeholder deals
- C-suite relationship-building experience
- Strong technical aptitude and familiarity with AI concepts, API integrations, and SDKs
Responsibilities
- Own commercial relationships and customer success across 5 to 15 strategic accounts
- Build executive partnerships and multi-stakeholder relationships
- Develop long-term customer success plans
- Advise customers on agent design, voice customization, conversation flows, and integrations
- Use data and logs to identify customer friction
- Drive net revenue retention and product cross-sell
- Lead renewals end to end
Benefits
- Annual professional development stipend
- Annual social travel stipend
- Annual company offsite
- Monthly co-working stipend
- 70% base and 30% variable OTE structure with quarterly variable compensation
- Accelerators for above-target NRR performance