Account Manager - North America - Strategic Segment
ElevenLabsVisit ElevenLabs website
AI voice technology company building lifelike speech synthesis and audio AI models.
About ElevenLabs
ElevenLabs is an AI voice company (elevenlabs.io) developing lifelike text-to-speech, voice cloning, dubbing and audio AI models used by millions of developers and enterprises.
Skills
Candidate Availability
Required and preferred rules are kept separate and reflect the wording in the original posting.
About the Role
Own the full commercial relationship and customer success for 5 to 15 strategic enterprise accounts. Build executive partnerships and success plans, advise customers on agent design and integrations, drive adoption and cross-sell, monitor account health, own net revenue retention, and lead renewals.
Requirements
- 7 or more years of Customer Success, Strategic Account Management, or Enterprise Partnerships experience in B2B SaaS, Developer Tools, or AI/ML products
- 3 to 5 years in a senior or strategic role with a track record of personally driven outcomes
- Experience managing large, complex enterprise accounts
- Experience running full-cycle expansion motions across multi-stakeholder deals
- C-suite relationship-building experience
- Strong technical aptitude and familiarity with AI concepts, API integrations, and SDKs
Responsibilities
- Own commercial relationships and customer success across 5 to 15 strategic accounts
- Build executive partnerships and multi-stakeholder relationships
- Develop long-term customer success plans
- Advise customers on agent design, voice customization, conversation flows, and integrations
- Use data and logs to identify customer friction
- Drive net revenue retention and product cross-sell
- Lead renewals end to end
Benefits
- Annual professional development stipend
- Annual social travel stipend
- Annual company offsite
- Monthly co-working stipend
- 70% base and 30% variable OTE structure with quarterly variable compensation
- Accelerators for above-target NRR performance