Account Manager Lead - North America - Enterprise

1 week agoLead San Francisco, USA Remote Full Time Sales Jobs by ElevenLabs

Skills

Account Management Adoption Ai Analysis Automation Coaching Customer Success Enterprise Expansion Gong Leadership Quota Renewal Retention Saas Salesforce Sigma Upsell

Candidate Availability

Remote · San Francisco · Required

Required and preferred rules are kept separate and reflect the wording in the original posting.

About the Role

Lead and coach an Enterprise Account Management team while directly managing priority accounts. Own quota performance, retention, and expansion goals; establish post-sales playbooks; drive renewals, upsells, adoption, and cross-sells; develop executive relationships; and embed AI tools and automation into team workflows.

Requirements

8 or more years of Account Management, Customer Success, or post-sales experience in SaaS
Meaningful experience with Enterprise accounts
Experience owning and exceeding revenue targets
3 or more years of direct people leadership experience managing senior AMs or CSMs
Deep AI fluency and experience using AI tools
Experience achieving renewal, expansion, and NRR goals
Expertise in post-sales methodologies
Strategic operational thinking
Strong analytical and operational skills
Experience with ElevenLabs, Salesforce, Gong, or Sigma is a bonus

Responsibilities

Lead, coach, and develop an Enterprise Account Management team
Own team quota performance, customer retention, and expansion goals
Directly manage priority accounts
Lead complex post-sales and renewal cycles
Drive adoption and identify expansion opportunities
Set the Enterprise post-sales playbook and segment structure
Design playbooks for renewals, upsells, and adoption
Embed AI agents and automation into workflows
Build executive-level customer relationships
Represent customer needs in leadership discussions

Benefits