Director of Strategic Accounts
Decagon is a conversational AI platform for enterprises to build, operate, and optimize customer-facing AI agents across voice, chat, email, SMS, and other channels.
Funding history
Investors
About Decagon
Decagon provides an AI concierge platform for customer experience teams. Its Agent Operating Procedures (AOPs) use natural-language workflows to define agent behavior, while the platform supports agent development, testing, analytics, and omnichannel deployment.
Skills
Candidate Availability
Required and preferred rules are kept separate and reflect the wording in the original posting.
About the Role
You will develop strategies to enter and close strategic accounts, build trusted stakeholder relationships, and identify expansion opportunities. You will create account plans, forecast revenue and pipeline, collaborate on tailored solutions, share product insights, and maintain knowledge of products, services, and industry trends. You will travel moderately.
Requirements
- 7+ years of strategic or enterprise sales experience
- Track record of growing revenue and expanding complex accounts
- Communication skills
- Presentation skills
- Negotiation skills
- Business acumen
- Consultative selling
- Stakeholder management
- Cross-functional initiative management
- Bachelor's degree or equivalent work experience
Responsibilities
- Develop strategies to enter and close key strategic accounts
- Build trusted relationships with stakeholders across customer organizations
- Understand customer businesses, challenges, and strategic priorities to identify expansion opportunities
- Collaborate with internal teams to deliver tailored solutions
- Forecast and report pipeline and revenue accurately
- Develop and execute account plans for strategic deals
- Provide product and leadership teams with feedback and insights
- Maintain expert knowledge of products, services, and industry trends
- Travel moderately
Benefits
- Medical, dental, and vision benefits for you and your family
- Life insurance and disability benefits
- Retirement plan
- Parental leave
- Fertility and family-building benefits through Carrot
- Monthly wellness, lifestyle, and work-life balance stipend
- Daily lunches and snacks in the office
- Take-what-you-need vacation policy