Account Manager | Strategic
Ramp is an AI-powered financial operations platform for businesses, combining corporate cards, expense management, bill payments, accounting automation, procurement, travel, treasury, and related finance workflows.
About Ramp
Ramp is a privately held New York financial-services company founded in 2019. Its platform combines corporate cards, spend and expense management, bill payments, accounting automation, procurement, travel, treasury, and other financial-operations services. Ramp reports serving more than 70,000 companies.
Skills
Candidate Availability
Required and preferred rules are kept separate and reflect the wording in the original posting.
About the Role
You will manage a portfolio of 8–12 strategic enterprise customers and own their long-term relationships, retention, expansion, and account health. You will create account plans and executive reviews, lead customer conversations, execute renewals and expansions, identify workflow gaps, recommend solutions, and provide product and leadership teams with structured customer insights.
Requirements
- 9+ years of experience in Account Management, Customer Success, or a similar revenue-focused role
- 3+ years managing strategic enterprise accounts with commercial ownership
- Familiarity with fintech, payments, finance/accounting, or B2B SaaS products
- Success negotiating and closing complex six-figure renewals and upsells
- Ability to communicate complex product workflows, integrations, and technical configurations
- Fluency in financial value drivers, including ROI, payback periods, process modernization, and cost savings
- Executive communication and storytelling skills
- Track record of meeting or exceeding revenue targets
- Willingness to travel for customer on-sites, events, and internal team summits
Responsibilities
- Own a portfolio of 8–12 strategic enterprise customers
- Maintain and grow revenue and usage through upsell and cross-sell opportunities
- Build account and territory plans, QBRs, and executive reviews
- Lead customer status, roadmap, upsell, and QBR conversations
- Execute renewals and expansions from discovery through negotiation and close
- Recommend solutions that improve workflows and deepen platform adoption
- Coordinate customer initiatives with cross-functional partners
- Translate customer needs into roadmap recommendations
- Align internal and external stakeholders
- Use data and analytics to monitor account performance and communicate opportunities
Benefits
- Flexible PTO
- Centralized home-office equipment ordering
- Health and wellness stipend
- Budget for intra-office travel
- Weekly coffee stipend
- 100% medical, dental, and vision insurance coverage for employees, with partial dependent coverage
- One Medical annual membership
- 401(k) with employer match
- Fertility HRA up to $10,000 per year
- Paid parental leave
- Pet insurance
- In-office lunch, snacks, and drinks
- Relocation expense coverage to NYC or San Francisco if needed
