Senior Manager, Client Lead
Skills
About the Role
You will own senior client relationships and act as the primary commercial and relationship owner for assigned enterprise and institutional accounts. You will identify client needs, shape service opportunities, support pre-sales activities, and coordinate cross-functional teams to deliver implementations, integrations, and ongoing support. You will monitor satisfaction, manage escalations, run governance forums, and feed client feedback into product and service improvements.
Requirements
- 7-10 years of experience in client management account management consulting or service sales within fintech financial services or technology infrastructure
- Proven success managing and growing enterprise or institutional client accounts
- Strong experience selling and managing professional services platform services or complex technology solutions
- Demonstrated ability to operate as a trusted advisor to senior client stakeholders
- Experience working in regulated environments such as banking custody payments or capital markets
- Strong commercial acumen including deal structuring pricing and contract management
- Self-starter with ability to work collaboratively across multiple teams and geographies
- Excellent communication negotiation and stakeholder management skills
- Ability to work cross-functionally with technical delivery and product teams
- Languages required Swiss German German and English French highly preferred Italian a plus
- Location requirement Switzerland with focus on Zurich and Geneva
Responsibilities
- Own end-to-end client programs and identify opportunities to position and sell services
- Manage senior client relationships for enterprise and institutional customers
- Act as the primary point of contact for clients and represent their interests internally
- Engage clients to identify needs, shape service opportunities, and sell implementation and support services
- Partner with Solutions and Delivery leadership to define scope value proposition and expectations
- Drive account planning pipeline development and service expansion across assigned clients
- Support pre-sales and deal shaping including proposal development pricing discussions and commercial negotiations
- Ensure alignment between client expectations contracted scope and delivery outcomes
- Monitor client satisfaction proactively address concerns and manage escalations with Delivery leadership
- Coordinate and lead client governance forums including steering committees QBRs and executive reviews
- Provide structured client feedback to Product Solutions and Service teams
- Contribute to go-to-market initiatives client references and case studies