Senior Manager, Client Lead
Blockstream develops Bitcoin-focused infrastructure, including software wallets, hardware devices, and layer-2 functionality.
Maintainer signals as of 9/2/2026
Projects
About Blockstream
Blockstream builds layer-2 and related infrastructure for Bitcoin. Its offerings include the Liquid Network for asset issuance and fast settlement, consumer and developer wallets, Lightning-as-a-service, a satellite data broadcast, and open-source hardware. The company’s goal is to deliver secure, scalable technology that reduces reliance on intermediaries and advances a global Bitcoin-based financial system.
Skills
Candidate Availability
Required and preferred rules are kept separate and reflect the wording in the original posting.
About the Role
Blockstream is seeking a senior client-facing commercial and relationship owner for enterprise and institutional accounts. The role identifies client needs, shapes service opportunities, supports pre-sales, coordinates cross-functional delivery, manages escalations and governance, and feeds client feedback into product and service improvements.
Requirements
- 7-10 years of experience in client management, account management, consulting, or service sales within fintech, financial services, or technology infrastructure.
- Proven success managing and growing enterprise or institutional accounts.
- Experience selling and managing professional services, platform services, or complex technology solutions.
- Ability to act as a trusted advisor to senior client stakeholders.
- Experience in regulated environments such as banking, custody, payments, or capital markets.
- Strong commercial acumen, including deal structuring, pricing, and contract management.
- Ability to collaborate across teams and geographies with high-touch customer engagement.
- Excellent communication, negotiation, and stakeholder management skills.
- Ability to work cross-functionally with technical, delivery, and product teams.
- Swiss German, German, and English required; French highly preferred; Italian a plus.
- Must be located in Switzerland, with focus on Zurich and Geneva.
Responsibilities
- Own end-to-end client programs and identify opportunities to position and sell services.
- Manage senior enterprise and institutional client relationships across banking, custody, payments, and digital asset environments.
- Act as the primary client contact and represent client interests internally.
- Shape service opportunities and sell implementation, integration, and ongoing support services.
- Partner with Solutions and Delivery leadership to define scope, value proposition, and expectations.
- Drive account planning, pipeline development, and service expansion.
- Support pre-sales, proposals, pricing discussions, and commercial negotiations.
- Align client expectations, contracted scope, and delivery outcomes.
- Monitor satisfaction, address concerns, and manage escalations.
- Lead steering committees, QBRs, and executive reviews.
- Provide structured feedback to Product, Solutions, and Service teams.
- Contribute to go-to-market initiatives, client references, and case studies.