Bilingual Account Manager Mid Market
Block, Inc. is a global financial-technology company building products for economic empowerment across payments, consumer finance, commerce, Bitcoin, music, and AI.
Maintainer signals as of 9/2/2026
Projects
About Block, Inc.
Block, Inc., formerly Square, Inc., operates the Square and Cash App ecosystems and current businesses including Afterpay, TIDAL, Bitkey, Proto, and Spiral. Its current Bitcoin ecosystem includes Cash App Bitcoin services, Bitkey self-custody wallet technology, Proto mining systems, and Spiral open-source Bitcoin initiatives. Block also develops open-source AI and collaboration projects including Goose, Buzz, and Berd.
Skills
Candidate Availability
Required and preferred rules are kept separate and reflect the wording in the original posting.
About the Role
You will manage a portfolio of approximately 175 mid-market services sellers, building relationships and driving expansion, retention, and satisfaction. You will consult with English- and Spanish-speaking customers, identify technical solutions, coordinate implementation, negotiate contracts, advocate for customer needs, and resolve issues.
Requirements
- 5+ years of account management or sales experience
- Full proficiency in Spanish
- Proven success growing and retaining a book of business
- Consistent over-performance on metrics and revenue targets
- Strong discovery and consultative selling skills
- Technical solutioning skills including requirements gathering
- Experience retaining and expanding strategic accounts
- Experience negotiating contracts and pricing with senior stakeholders
- Exceptional written and verbal communication skills
- Services industry experience preferred
- Creative strategic problem-solving skills
- Empathetic collaboration and positive teamwork
Responsibilities
- Manage relationships across a portfolio of approximately 175 mid-market services sellers
- Drive account expansion retention and satisfaction
- Consult with business owners and operators in English and Spanish
- Identify cross-sell and use-case expansion opportunities
- Customize seller onboarding experiences
- Identify technical solutions and project-manage execution
- Advocate for customer needs with product engineering and operations teams
- Negotiate contracts for account expansion and retention
- Deliver high-touch client service and resolve seller issues
- Inform operations and program design
Benefits
- Remote work
- Medical insurance
- Flexible time off
- Retirement savings plans
- Modern family planning