Account Manager
ElevenLabs is an AI research and product company building generative audio AI platforms for voice, music, image, video, and conversational agents.
About ElevenLabs
Founded in 2022 by Piotr Dąbkowski and Mateusz Staniszewski, ElevenLabs develops generative AI for audio and human-technology interaction. Its current offerings include ElevenAgents for voice and chat agents, ElevenCreative for generating and editing speech, music, image, and video, and ElevenAPI for developer access to AI audio models, alongside text-to-speech, voice cloning, dubbing, voice changing, and sound-effects tools.
Skills
Candidate Availability
Required and preferred rules are kept separate and reflect the wording in the original posting.
About the Role
You will own the commercial relationship and customer success of a high-volume book of corporate accounts. You will build scalable playbooks and repeatable motions, advise customers on agent design, voice customization, conversation flows, and integrations, and use product data and logs to identify friction and opportunities. You will own net revenue retention, lead renewals, and expand customers across multiple products.
Requirements
- At least 2 years of Account Management or Customer Success experience in B2B SaaS Developer Tools or AI/ML products
- Track record of owning quotas renewals cross-sell and expansion
- Experience managing a high-volume book of business
- Systems mindset with experience building playbooks
- Familiarity with AI concepts API integrations and SDKs
- Experience using product usage data to identify risk and expansion opportunities
- Strong communication skills across founders technical leads and procurement teams
Responsibilities
- Manage a book of 100 to 200 corporate accounts
- Build scalable playbooks and repeatable account management motions
- Advise customers on agent design voice customization and conversation flows
- Support integrations and technical product adoption
- Analyze product usage data and logs
- Identify account health signals and expansion opportunities
- Own net revenue retention across the managed book
- Lead renewals end to end
- Drive cross-sell and product expansion
Benefits
- Annual discretionary professional development stipend
- Annual discretionary social travel stipend
- Annual company offsite
- Monthly coworking stipend for employees not near a main hub