Senior Manager Customer Partner Success
Ripple provides payments, custody and stablecoin solutions that help financial institutions integrate blockchain and digital assets.
Funding history
Investors
Projects
About Ripple
Ripple helps financial institutions transform global payments by providing blockchain-powered infrastructure for cross-border payments, digital asset custody, and stablecoin solutions. With it, users can enable instant settlements, reduce costs, and access new markets. The company was originally founded as OpenCoin in 2012 and rebranded to Ripple in 2015.
Skills
Candidate Availability
Required and preferred rules are kept separate and reflect the wording in the original posting.
About the Role
You will serve as the primary contact for key enterprise clients, helping retain and grow their business across payments, custody, and stablecoins. You will lead business reviews, identify commercial opportunities, negotiate terms, share client feedback with product partners, and represent the business at industry events.
Requirements
- 10+ years of account or relationship management experience in financial services
- 3+ years of experience in digital assets, payments, or a related field
- Demonstrated ability to identify and capitalize on commercial opportunities within established client bases
- Understanding of blockchain technology or traditional financial services
- Experience working with decision-makers at large financial institutions
- Ability to consolidate client feedback and share it with product partners
- Excellent written, verbal, and presentation communication skills
- Knowledge of Salesforce and relevant industry tools
- Additional language skills are advantageous
Responsibilities
- Serve as the primary contact for valued enterprise clients and address business and customer concerns
- Manage relationships with global and regional banks, large fintechs, and asset managers
- Develop client-retention and satisfaction strategies that support organic growth
- Identify upsell and cross-sell opportunities aligned with the product roadmap
- Conduct structured business reviews and provide tailored solutions
- Negotiate contractual and commercial terms with clients
- Represent Ripple at industry events as required
Benefits
- Professional development budget
- Flexible team and manager decisions on 10+ in-office days per month
- Team offsites, bonding activities, happy hours, and events
- Bonuses and equity
- Healthcare, retirement, family-forming, and family-support benefits
- Employee giving match
- Mobile phone stipend
- R&R days
- Wellness reimbursement and onsite and virtual programming
- Flexible vacation policy
- Parental leave and family-planning benefits
- Catered lunches and stocked kitchens
