Senior Account Manager

Skills

About the Role

You will own and grow a portfolio of strategic enterprise accounts, driving renewals, identifying expansion opportunities, and running executive engagement. You will build and execute account plans, translate customer complexity into outcomes-based commercial plans, lead expansion deals with cross-functional partners, run executive governance (QBRs, steering committees), advocate for customer-driven product improvements, maintain forecasting and CRM discipline in HubSpot, and mentor junior Account Managers.

Requirements

• 7–10+ years of experience in enterprise Account Management or renewals and expansion roles in B2B SaaS
• Proven track record of owning and growing strategic accounts through renewals, multi-stakeholder expansions, and executive engagement
• Comfortable working with technical products and teams and translating complexity into business outcomes
• Strong commercial judgment including value selling, negotiation, procurement and legal cycles, and stakeholder alignment
• Rigour in forecasting, account planning cadence, and excellent CRM hygiene
• Clear and confident communicator with executive presence
• NYC-based with flexibility for customer meetings and periodic travel

Responsibilities

• Own a portfolio of strategic enterprise accounts, including renewal planning, expansion strategy, and executive engagement
• Build and run account plans including stakeholder mapping, whitespace analysis, success criteria, mutual action plans, and value realization
• Lead and close expansion opportunities including upsell and cross-sell in partnership with solution and advisory consultants
• Drive net revenue retention through proactive renewal execution, accurate risk identification, and structured mitigation plans
• Run executive-level governance including QBRs, steering committees, roadmap sessions, and escalation management
• Act as the voice of the customer internally, advocating for product improvements and better customer experience at scale
• Maintain high standards of forecasting, account hygiene, and CRM discipline in HubSpot
• Mentor associate and mid-level Account Managers on enterprise account strategy, negotiation, and operating cadence

Benefits

• Remote or Hybrid working
• 25 days paid holiday plus bank holidays
• One additional day of annual leave each year, up to 30 total days
• Your birth off
• Mental health resources, wellbeing programs, and professional coaching
• Family-friendly policies
• Fitness and wellness budget
• MacBook Pro
• $200 home office setup budget
• Training and development budget
• Additional benefits depending on location