Mid-Market Account Manager

Skills

About the Role

You will manage a portfolio of high-value mid-market customers, build relationships with executive decision-makers, and identify opportunities to increase retention, adoption, expansion, and spend. You will lead Executive Business Reviews, support platform launches, report account health, and share customer-informed recommendations with product, support, and marketing partners.

Requirements

• At least 4 years of new business sales or account management experience in a B2B organization
• Ability to anticipate customer needs and identify growth opportunities
• Excellent verbal, written, and interpersonal communication skills
• Organizational, project management, and time management skills
• Familiarity with basic sales tools and common metrics
• Adaptability to change in a startup environment

Responsibilities

• Build and nurture relationships across existing high-value mid-market customers
• Manage account health reporting
• Develop multi-threaded relationships with customer decision-makers
• Drive retention, adoption, expansion, and growth across accounts
• Lead Executive Business Reviews to identify growth opportunities
• Execute Ramp platform launches with Account Executive and Customer Activation teams
• Collaborate with product, support, and marketing teams on product roadmap and customer communication recommendations

Benefits

• Flexible PTO
• Centralized home-office equipment ordering
• Health and wellness stipend
• Budget for intra-office travel
• Weekly coffee stipend
• Medical, dental, and vision insurance coverage
• One Medical annual membership
• 401(k) with employer match
• Fertility HRA
• Paid parental leave
• Pet insurance
• In-office lunch, snacks, and drinks
• Relocation support to New York City or San Francisco
• Group medical, dental, and vision coverage
• Life, AD&D, and disability coverage
• Fertility drug coverage
• Group Retirement Plan with employer match
• Employee Assistance Program
• Virtual care
• Private medical insurance
• Virtual GP and at-home care
• Workplace pension