Mid-Market Account Manager
Ramp is an AI-powered financial operations platform for businesses, combining corporate cards, expense management, bill payments, accounting automation, procurement, travel, treasury, and related finance workflows.
Maintainer signals as of 9/2/2026
About Ramp
Ramp is a privately held New York financial-services company founded in 2019. Its platform combines corporate cards, spend and expense management, bill payments, accounting automation, procurement, travel, treasury, and other financial-operations services. Ramp reports serving more than 70,000 companies.
Skills
Candidate Availability
Required and preferred rules are kept separate and reflect the wording in the original posting.
About the Role
Manage a portfolio of high-value mid-market customers, build executive relationships, drive retention, adoption, expansion, and spend, lead Executive Business Reviews, support platform launches, report account health, and provide customer-informed recommendations to product, support, and marketing teams.
Requirements
- At least 4 years of new business sales or account management experience in a B2B organization.
- Ability to anticipate customer needs and identify growth opportunities.
- Excellent verbal, written, and interpersonal communication skills.
- Organizational, project management, and time management skills.
- Familiarity with basic sales tools and common metrics.
- Adaptability to change in a startup environment.
Responsibilities
- Build and nurture relationships across existing high-value mid-market customers.
- Manage account health reporting.
- Develop multi-threaded relationships with customer decision-makers.
- Drive retention, adoption, expansion, and growth across accounts.
- Lead Executive Business Reviews to identify growth opportunities.
- Execute Ramp platform launches with Account Executive and Customer Activation teams.
- Collaborate with product, support, and marketing teams on product roadmap and customer communication recommendations.
Benefits
- Flexible PTO
- Centralized home-office equipment ordering
- Health and wellness stipend
- Budget for intra-office travel
- Weekly coffee stipend
- Medical, dental, and vision insurance coverage
- One Medical annual membership
- 401(k) with employer match
- Fertility HRA
- Paid parental leave
- Pet insurance
- In-office lunch, snacks, and drinks
- Relocation support to New York City or San Francisco
- Life, AD&D, and disability coverage
- Employee Assistance Program
- Virtual care
- Private medical insurance
- Virtual GP and at-home care
- Workplace pension