Key Account Director
Skills
Candidate Availability
Required and preferred rules are kept separate and reflect the wording in the original posting.
About the Role
You will manage strategic and complex merchant portfolios, create and execute growth plans, and deliver revenue growth. You will serve as a trusted advisor to merchant partners, lead quarterly business reviews, maintain account documentation, and help shape product and supply roadmaps.
Requirements
- Bachelor’s degree or higher in Business Administration, Economics, or a related field, or equivalent professional experience
- 7+ years of experience in digital payments or fintech in account management, business development, or sales
- Experience managing end-to-end delivery and achieving revenue targets
- Understanding of enterprise merchant dynamics
- Time management and prioritization skills
- Ability to manage stakeholders across departments, regions, and time zones
- Experience in mobile payments, e-commerce, or digital technologies
- Mandarin proficiency in speaking and writing
Responsibilities
- Act as the primary contact and trusted advisor for premium merchant partners
- Resolve issues promptly and maintain service standards across payment products and services
- Deliver revenue targets and grow existing merchant accounts through product launches and expanded opportunities
- Develop and execute growth strategies and account plans
- Align senior management and cross-functional teams to influence merchant decision-makers
- Prepare and deliver Quarterly Business Reviews with merchants
- Maintain merchant information and project documentation
- Shape product and supply roadmaps for the payment network