Founding Technical Account Manager
Inworld AI is a research lab and inference provider for realtime AI at consumer scale. It provides text-to-speech, speech-to-text, speech-to-speech, and LLM routing products for developers and businesses building consumer-facing applications.
Funding history
Projects
About Inworld AI
Inworld AI develops and operates realtime AI infrastructure, including first-party text-to-speech and speech-to-text models, a customizable speech-to-speech Realtime API, and an LLM Router that routes requests across leading model providers. Its platform supports voice agents, social and companion applications, learning and education, health and wellness, agentic workforce applications, and games and media. The company serves developers, businesses, and teams building consumer-facing applications.
Skills
Candidate Availability
Required and preferred rules are kept separate and reflect the wording in the original posting.
About the Role
You will own a portfolio of customer accounts and help customers renew, expand, and realize value from their products. You will build technical and commercial relationships, monitor account health, lead customer reviews, resolve issues, maintain CRM records, and share customer feedback with Product and Engineering.
Requirements
- 4+ years of technical account management, customer success, or similar customer-facing experience at a software company
- Experience owning renewals, growing accounts, and negotiating contracts
- Ability to discuss technical products with engineers and business stakeholders
- Experience managing and prioritizing multiple accounts
- Familiarity with CRM and customer success tools
- Interest in using AI tools efficiently
- Written and verbal communication skills
- Ability to handle escalations
- Ability to work independently in a small team
Responsibilities
- Own renewals across assigned accounts
- Identify and pursue expansion opportunities within existing customers
- Develop deep product knowledge and act as a trusted technical contact
- Troubleshoot customer issues and involve Solutions or Engineering when needed
- Build relationships with technical users and decision-makers
- Monitor usage and engagement signals to identify account risk
- Run regular customer check-ins and business reviews
- Use AI tools for account research, meeting preparation, and follow-up
- Maintain accurate CRM records
- Share customer feedback, feature requests, and blockers with Product and Engineering
Benefits
- Equity