Account Manager EMEA
Runpod is an AI developer cloud providing GPU compute, serverless inference, Pods, and clusters for building, training, fine-tuning, deploying, and scaling AI workloads.
Funding history
Investors
About Runpod
Runpod Inc. operates a globally distributed GPU cloud platform for AI developers, offering on-demand GPU infrastructure and serverless services across the AI development lifecycle.
Skills
Candidate Availability
Required and preferred rules are kept separate and reflect the wording in the original posting.
About the Role
You will own a concentrated portfolio of large strategic accounts, build executive relationships, and drive long-term retention and expansion. You will partner with Forward Deployed Engineers, lead account planning and business reviews, negotiate complex commercial terms, maintain forecasts and CRM data, and represent customer needs internally.
Requirements
- 6+ years of account-management experience, including 2+ years owning complex accounts
- Experience with AI infrastructure, GPU cloud, neoclouds, cloud compute, or developer tooling
- Experience growing large, complex strategic accounts with executive stakeholders
- Experience negotiating multi-year seven- to eight-figure renewals and expansions
- Technical acumen and executive presence with developers, ML engineers, and C-suite buyers
- Negotiation, communication, and presentation skills
- Knowledge of account health and revenue metrics including NRR, expansion, churn, and usage
- CRM discipline and forecasting experience
- Successful completion of a background check
- Eligibility to work in the United States
Responsibilities
- Own strategic customer relationships, retention, and expansion
- Conduct monthly or more frequent executive and technical account touchpoints
- Develop account plans and multi-year growth strategies
- Partner with Forward Deployed Engineers to convert technical outcomes into commercial expansion
- Bring new capabilities, roadmap updates, and ideas to customers
- Drive complex renewals and expansions and negotiate commercial terms, pricing, and SLAs
- Build executive relationships and lead strategic business reviews
- Represent strategic customer needs to product, engineering, and supply stakeholders
- Maintain accurate forecasts, account plans, and account-health metrics in the CRM
- Travel periodically to visit strategic accounts and attend industry events
Benefits
- Uncapped commission
- Equity through RSUs
- Medical, dental, and vision plans
- Flexible PTO
- Remote-first work
- $1,200 home office and equipment stipend