Commercial Account Manager

Skills

About the Role

You will own post-implementation relationships for a portfolio of commercial customers. You will drive product adoption, spend activation, retention, and account expansion; lead executive business reviews; launch the platform with Account Executive and Customer Success partners; and share customer-informed recommendations with product, support, and marketing.

Requirements

• Minimum 3 years of new business sales or account management experience in a B2B organization
• Ability to anticipate customer needs and identify growth opportunities
• Excellent verbal, written, and interpersonal communication skills
• Organizational, project management, and time management skills
• Familiarity with basic sales tools and common metrics
• Adaptability to change within a startup

Responsibilities

• Build and nurture relationships with new and existing high-value commercial customers
• Develop multi-threaded relationships with customer decision makers
• Drive retention, adoption, expansion, and account growth across your book of business
• Lead Executive Business Reviews to identify growth opportunities and discuss strategy and product releases
• Execute platform launches for top-tier accounts with Account Executive and Customer Success teams
• Collaborate with product, support, and marketing teams on product roadmap and customer communication recommendations

Benefits

• Flexible PTO
• Centralized home-office equipment ordering
• Health and wellness stipend
• Budget for intra-office travel
• Weekly coffee stipend
• Medical, dental, and vision insurance coverage
• One Medical annual membership
• 401(k) with employer match
• Fertility HRA
• Paid parental leave
• Pet insurance
• In-office meals and refreshments
• Relocation support to New York City or San Francisco