Commercial Account Manager EMEA
fal is an active generative-media AI platform for developers, providing optimized model APIs, serverless deployment, and GPU compute.
San Francisco, United States
Funding history
About fal
Founded in 2021 by Burkay Gur and Gorkem Yurtseven, fal provides infrastructure for production generative-media applications, including image, video, audio, 3D, and multimodal models.
Skills
Candidate Availability
Required and preferred rules are kept separate and reflect the wording in the original posting.
About the Role
You will manage existing customer relationships across EMEA, lead renewals and recontracting, identify expansion opportunities, and oversee contract execution. You will communicate customer value, manage forecasts in Salesforce, prioritize a mixed account book, and adapt account-management processes for regional markets.
Requirements
- 3+ years of SaaS account management, renewals, or customer success experience
- Quota or retention-target experience
- EMEA customer-management experience
- Negotiation
- Deal structuring
- Contract management
- Legal and security review experience
- Account expansion experience
- English
- Salesforce
Responsibilities
- Run renewal cycles and secure larger commitments where appropriate
- Identify new teams, use cases, and workloads within existing accounts
- Manage renewals from outreach through negotiation, signature, and execution
- Lead legal, security, and data-processing reviews
- Communicate usage, impact, and ROI through business reviews
- Prioritize smaller usage-based accounts and strategic accounts
- Maintain accurate forecasts and Salesforce records
- Adapt account-management processes to EMEA markets
Benefits
- Equity
- Travel expenses for customer travel across EMEA and travel to San Francisco
- Team events and offsites