Account Manager

Skills

About the Role

You will own assigned enterprise accounts after contract signature, driving adoption, utilization, executive engagement, renewals, and expansions. You will build trusted relationships with clinical, operational, financial, and IT leaders; develop account strategies and ROI narratives; lead QBRs; and document repeatable account playbooks.

Requirements

• 8+ years of experience in strategic account management, healthcare transformation, health tech implementation, or healthcare management consulting
• Experience working with provider organizations and complex health systems
• Experience owning renewals, expansions, pricing and packaging decisions, and contract negotiation
• Proven experience managing and expanding enterprise partnerships
• Exceptional communication across clinical, operational, and financial stakeholders
• Ability to operate independently in ambiguous environments

Responsibilities

• Own the commercial trajectory of assigned accounts through renewals and expansions
• Drive adoption, utilization, and executive engagement after enterprise signature
• Build trusted partnerships with clinical, operational, financial, and IT leaders
• Generate demand for new products and care settings within accounts
• Develop ROI narratives, lead QBRs, and deliver executive readouts
• Set account strategies, quarterly goals, and evidence-based health scorecards
• Capture repeatable playbooks and account frameworks

Benefits

• Comprehensive medical, dental, and vision coverage for employees and dependents
• 401(k) with company match up to 3% of base salary
• Remote-friendly culture and full equipment provisioning
• Parental leave
• Company and team off-sites, team lunches, and all-hands gatherings with travel, lodging, and meals covered
• Flexible time off with no annual cap
• Company-wide holidays and an annual holiday shutdown from December 24 to January 1