Bilingual Strategic Account Manager
Block, Inc. is a global financial-technology company building products for economic empowerment across payments, consumer finance, commerce, Bitcoin, music, and AI.
Maintainer signals as of 9/2/2026
Projects
About Block, Inc.
Block, Inc., formerly Square, Inc., operates the Square and Cash App ecosystems and current businesses including Afterpay, TIDAL, Bitkey, Proto, and Spiral. Its current Bitcoin ecosystem includes Cash App Bitcoin services, Bitkey self-custody wallet technology, Proto mining systems, and Spiral open-source Bitcoin initiatives. Block also develops open-source AI and collaboration projects including Goose, Buzz, and Berd.
Skills
Candidate Availability
Required and preferred rules are kept separate and reflect the wording in the original posting.
About the Role
You will manage relationships across approximately 175 mid-market services sellers and drive their growth, retention, and satisfaction. You will advise owners and operators in English and Spanish, uncover opportunities across payment, banking, and business-management tools, coordinate technical solutions, negotiate contracts, resolve seller issues, and influence program design.
Requirements
- Have 5+ years of account management or sales experience, ideally in SaaS, payments, or business management software
- Demonstrate full proficiency in Spanish
- Show proven success growing and retaining a book of business
- Consistently exceed key metrics and revenue targets
- Apply strong discovery and consultative selling skills
- Bring services-industry experience where possible
- Gather requirements and translate customer needs into scalable technical solutions
- Demonstrate success retaining and expanding strategic accounts
- Negotiate contracts and pricing with senior stakeholders
- Communicate exceptionally in writing and verbally
- Solve problems creatively and strategically in ambiguous environments
Responsibilities
- Own relationships across a portfolio of approximately 175 mid-market services sellers
- Drive account expansion, retention, and satisfaction
- Consult with business owners and operators in English and Spanish
- Identify opportunities across payments, business management, and banking tools
- Grow the portfolio through use-case expansion, cross-selling, and customized onboarding
- Identify technical solutions for customer needs and manage execution with cross-functional teams
- Represent mid-market services seller needs to Product, Engineering, and Operations teams
- Negotiate contracts for account expansion and retention
- Deliver white-glove client service and ensure seller issues are resolved
- Inform operations and program design for the segment
Benefits
- Remote work
- Medical insurance
- Flexible time off
- Retirement savings plans
- Modern family planning benefits
