Account Manager
Kody is an agentic commerce platform with embedded payments, helping businesses manage payment acceptance, cash flow, customer engagement, and operations.
Maintainer signals as of 8/29/2026
Funding history
Investors
About Kody
Kody provides an all-in-one commerce and payments platform for businesses with physical locations, particularly hospitality and other brick-and-mortar businesses. Its services include payment acceptance, financial and banking services through partners, cash-flow access via KodyCard, management tools, reporting and analytics, customer tracking, loyalty features, and conversational AI capabilities. Kody supports businesses through web- and app-based technology and offers multiple pricing plans for merchants.
Skills
Candidate Availability
Required and preferred rules are kept separate and reflect the wording in the original posting.
About the Role
You build trusted relationships with decision makers and executives, manage complex client issues, identify upselling and cross-selling opportunities, analyze feedback and account performance, and support client onboarding through training and operational assistance.
Requirements
- 5-10 years of experience managing enterprise-level B2B key accounts
- Professional experience in fintech, SaaS, or payment services
- Strong interpersonal and communication skills
- Problem-solving abilities
- Experience managing multiple priorities in a fast-paced environment
- Proficiency in Google Workspace, Microsoft Office, and CRM software
- Flexibility across time zones
- Fluency in English, Mandarin, and Cantonese
Responsibilities
- Build trusted relationships with decision makers and executives on strategic accounts
- Establish a global internal network and collaborate across cultures and time zones
- Act as the escalation point for complex client issues
- Align products and services with client goals
- Identify upselling and cross-selling opportunities
- Gather and analyze client feedback
- Report on account management performance and client satisfaction metrics
- Support client onboarding by addressing technical and operational challenges
- Conduct client training sessions
Benefits
- Lead a dynamic and innovative team in a rapidly growing company globally
- Competitive salary and benefits package
- Opportunities for career growth in leadership and strategy
- Collaborative, inclusive environment where your contributions are recognised and valued