Assistant Relationship Manager
Coinhako is a Singapore-based, MAS-regulated cryptocurrency trading platform.
Funding history
About Coinhako
Coinhako operates a cryptocurrency exchange and digital-asset platform in Singapore. Its products let users create accounts, fund them via PayNow or FAST bank transfer, and buy, sell, convert, and manage more than 200 cryptocurrencies. The company emphasizes security, regulatory compliance, and an intuitive experience for users at different experience levels. It also provides institutional services, including custody and high-volume trading solutions.
Skills
Candidate Availability
Required and preferred rules are kept separate and reflect the wording in the original posting.
About the Role
You will support high-value institutional, corporate, and VIP clients by managing client matters, preparing materials, maintaining accurate account records, and coordinating communications. You will oversee trade bookings and settlements, execute client trades accurately, complete onboarding and KYC reviews, and apply financial-product knowledge to help HNW clients use the product suite effectively.
Requirements
- 1-3 years of relevant experience in Priority or Private Banking
- Passion for blockchain technology, fintech, and digital assets
- Client-service interest
- Interpersonal skills
- Understanding of or experience in cryptocurrency, blockchain, fintech, finance, or trading
- Mandarin and English bilingual proficiency
Responsibilities
- Manage institutional, corporate, and VIP clients
- Oversee trade bookings and settlements
- Execute client trades promptly and accurately
- Complete onboardings and KYC reviews accurately and on time
- Apply financial-product and strategy knowledge to support HNW clients
- Manage, prioritize, and follow up on client matters through resolution
- Prepare client presentations and proposals
- Maintain account documentation and client records
- Monitor client activity and track engagement
- Coordinate follow-ups, meetings, reminders, and client communication
- Collaborate to deliver a high-quality customer experience
Benefits
- Generous annual leave in addition to national holidays
- Medical coverage including GP, specialist, and TCM care
- Well-stocked office pantry
