Account Manager
Incode is an AI-driven identity verification and fraud-prevention company. It provides enterprise tools for identity and age verification, KYC/KYB/AML workflows, deepfake detection, workforce identity protection, and fraud analytics.
Projects
About Incode
Incode Technologies provides an enterprise identity orchestration platform that helps organizations verify customers, businesses, employees, and autonomous AI systems. Its products combine biometric and document verification, liveness and deepfake detection, fraud intelligence, analytics, case management, APIs, SDKs, and no-code workflow tools. It serves large organizations across financial services, healthcare, online gaming and gambling, e-commerce, public sector, and social media.
Skills
About the Role
You will manage and expand relationships with key clients, act as a strategic partner to customers, and drive revenue growth through retention and expansion. You will identify upsell and cross-sell opportunities, lead contract renewals, conduct business reviews, resolve post-sales issues, and use data to monitor account health and prevent churn.
Requirements
- 7+ years of experience in enterprise or mid-market account management, ideally within SaaS, IDV, FinTech, or Cybersecurity
- Proven track record of managing and expanding significant accounts in the NAM region
- Ability to build executive-level relationships and drive strategic partnerships
- Experience managing complex sales cycles, negotiations, and contract renewals
- Hands-on experience with CRM platforms such as Salesforce
- Strong analytical skills and data-driven approach to account performance and revenue forecasting
- Excellent communication, presentation, and negotiation skills
- Ability to thrive in a fast-paced, high-growth environment
Responsibilities
- Manage a portfolio of enterprise and mid-market accounts in the NAM region
- Develop and execute strategic account growth plans
- Identify cross-sell and upsell opportunities
- Build and maintain deep relationships with key stakeholders
- Ensure seamless contract renewals and mitigate risks
- Serve as the primary point of contact for clients post-sale
- Conduct regular business reviews to demonstrate value and reinforce ROI
- Partner with Customer Success and Technical Support to resolve issues and drive adoption
- Advocate for customer needs to influence product development
- Drive revenue growth by achieving retention and expansion targets
- Leverage data-driven insights to monitor account health and prevent churn
- Collaborate with Marketing, Sales, and Product to develop tailored customer strategies
- Track KPIs including Net Revenue Retention, Gross Revenue Retention, and customer satisfaction
Benefits
- Flexible Working Hours & Workplace
- Open Vacation Policy
