Strategic Account Manager
AI risk platform that helps financial institutions prevent fraud, ensure compliance, and detect money laundering through behavioral analysis and device intelligence.
Maintainer signals as of 8/29/2026
Funding history
Projects
About Sardine
Sardine helps financial institutions prevent fraud and ensure compliance by analyzing user behavior and device intelligence in real-time. Users can detect identity theft, payment fraud, account takeovers, and money laundering while streamlining KYC/AML processes. Sardine provides risk management with AI agents, case management, and regulatory reporting tools.
Skills
Candidate Availability
Required and preferred rules are kept separate and reflect the wording in the original posting.
About the Role
You'll be the primary point of contact for a handful of Sardine customers, acting as their trusted stakeholder and helping them maximize the value of Sardine's products and services. You'll build a deep understanding of the product, technology, and strategy, and communicate it clearly to customers. You'll translate complex product and technology problems into simple, actionable solutions, managing the resolution process both internally and externally. You'll advise customers on best practices in fraud and compliance, build and communicate KPIs, and provide strategic analysis to support long-term expansion. You'll also collaborate with Sardine's risk analytics teams to proactively identify new fraud typologies and share findings with customers.
Requirements
- 7+ years of experience in Account Management, Customer Success, Risk Management, or Solutions Architecture within B2B SaaS, with an understanding of how customers integrate APIs
- Domain experience in compliance, fintech, or AML/KYC
- Strong presentation skills for both virtual and in-person meetings with various stakeholders
- Previous customer-facing experience, preferably with a technical product
- Exceptional project management skills and the ability to synthesize inputs and balance the needs of multiple stakeholders
- Proficiency in using business intelligence tools
- Strong analytical skills with the ability to crunch numbers and draw insights
- Ability to translate complex strategies into actionable processes and outcomes
- Ability to build relationships and collaborate with others
- Continuous focus on improving processes
Responsibilities
- Be the primary point of contact for customers, addressing day-to-day and big-picture problems and opportunities
- Help maximize the customer's ROI in Sardine
- Build a thorough understanding of the product, technology, and strategy and message it succinctly to customers
- Translate complex product and technology problems into simple and actionable solutions
- Manage the solution process both internally and externally
- Advise on best practices relating to fraud and compliance
- Build, monitor, and communicate KPIs to clients
- Provide strategic analysis and critical thinking for long-term expansion planning
- Work with risk analytics teams to proactively solve new fraud typologies
- Communicate findings to customers
Benefits
- Generous compensation in cash and equity
- Early exercise for all options, including pre-vested
- Work from anywhere: Remote-first Culture
- Flexible paid time off and Year-end break
- Health insurance, dental, and vision coverage for employees and dependents (US and Canada specific)
- 4% matching in 401k / RRSP (US and Canada specific)
- MacBook Pro delivered to your door
- One-time stipend to set up a home office
- Monthly meal stipend
- Monthly social meet-up stipend
- Annual health and wellness stipend
- Annual Learning stipend