Strategic Account Manager
Sardine provides a platform for fraud prevention, KYC/AML compliance, transaction monitoring, and bot detection.
Projects
About Sardine
Sardine offers a comprehensive suite of products for fraud prevention and compliance, including customer due diligence, risk scoring, investigations, and case management. It utilizes device intelligence, behavior biometrics, identity signals, and transaction data to provide precise risk scores and prevent financial crime.
Skills
About the Role
You'll be the primary point of contact for a handful of Sardine customers, acting as their trusted stakeholder and helping them maximize the value of Sardine's products and services. You'll build a deep understanding of the product, technology, and strategy, and communicate it clearly to customers. You'll translate complex product and technology problems into simple, actionable solutions, managing the resolution process both internally and externally. You'll advise customers on best practices in fraud and compliance, build and communicate KPIs, and provide strategic analysis to support long-term expansion. You'll also collaborate with Sardine's risk analytics teams to proactively identify new fraud typologies and share findings with customers.
Requirements
- 7+ years of experience in Account Management, Customer Success, Risk Management, or Solutions Architecture within B2B SaaS, with an understanding of how customers integrate APIs
- Domain experience in compliance, fintech, or AML/KYC
- Strong presentation skills for both virtual and in-person meetings with various stakeholders
- Previous customer-facing experience, preferably with a technical product
- Exceptional project management skills and the ability to synthesize inputs and balance the needs of multiple stakeholders
- Proficiency in using business intelligence tools
- Strong analytical skills with the ability to crunch numbers and draw insights
- Ability to translate complex strategies into actionable processes and outcomes
- Ability to build relationships and collaborate with others
- Continuous focus on improving processes
Responsibilities
- Be the primary point of contact for customers, addressing day-to-day and big-picture problems and opportunities
- Help maximize the customer's ROI in Sardine
- Build a thorough understanding of the product, technology, and strategy and message it succinctly to customers
- Translate complex product and technology problems into simple and actionable solutions
- Manage the solution process both internally and externally
- Advise on best practices relating to fraud and compliance
- Build, monitor, and communicate KPIs to clients
- Provide strategic analysis and critical thinking for long-term expansion planning
- Work with risk analytics teams to proactively solve new fraud typologies
- Communicate findings to customers
Benefits
- Generous compensation in cash and equity
- Early exercise for all options, including pre-vested
- Work from anywhere: Remote-first Culture
- Flexible paid time off and Year-end break
- Health insurance, dental, and vision coverage for employees and dependents (US and Canada specific)
- 4% matching in 401k / RRSP (US and Canada specific)
- MacBook Pro delivered to your door
- One-time stipend to set up a home office
- Monthly meal stipend
- Monthly social meet-up stipend
- Annual health and wellness stipend
- Annual Learning stipend