Account Manager
Ginco is a Japanese Web3 development company providing enterprise-grade blockchain infrastructure and services. Its offerings include wallets, monitoring tools, Web3 cloud infrastructure, and professional support for businesses entering the Web3 ecosystem.
Projects
About Ginco
Ginco develops and operates enterprise-grade blockchain infrastructure for companies working with crypto assets, NFTs, security tokens, and other Web3 use cases. Its products include Ginco Enterprise Wallet, GEW Monitoring Solution, Ginco Web3 Cloud, and the Ginco Wallet mobile app, covering wallet management, transaction monitoring, APIs, indexers, and blockchain node hosting. Ginco also provides consulting and professional services spanning Web3 business planning, technical and partner selection, regulatory support, requirements definition, partnerships, and proof-of-concept development. The company serves cryptocurrency exchanges, financial institutions, and businesses across industries such as finance, manufacturing, supply chain, real estate, and healthcare.
Skills
Candidate Availability
Required and preferred rules are kept separate and reflect the wording in the original posting.
About the Role
Serve as a business partner to enterprise customers pursuing blockchain initiatives, supporting infrastructure implementation, customer success, account management, and expansion sales.
Requirements
- At least 1 year of corporate sales or customer success experience at an IT company, SaaS company, or startup.
- Experience involving internal and external stakeholders, including engineers, in project delivery or problem-solving.
- Strong interest in blockchain technology; prior practical blockchain experience is not required.
- Experience proposing intangible products or supporting implementation is preferred.
- Experience with SaaS or cloud-service implementation and delivery is preferred.
- Experience coordinating technical troubleshooting with engineers or product managers is preferred.
- Startup experience and sales or negotiation experience with financial institutions or SIers are preferred.
Responsibilities
- Build, maintain, and expand long-term customer relationships.
- Identify customer needs and propose additional features and services through upselling and cross-selling.
- Manage contract renewals, prepare quotations, and negotiate terms.
- Manage implementation projects, coordinate schedules, and run regular meetings.
- Respond to technical and business inquiries and troubleshoot issues with development teams.
- Monitor product usage and propose solutions and support for customer challenges.
- Collect customer and market feedback and share it with product managers and engineers.
Benefits
- Social insurance and labor insurance.
- Regular health checkups.
- Flexible working hours.
- Shuffle lunch program.
- Book purchase subsidy.
- Two-day weekend schedule.
- Public holidays.
- Year-end and New Year holidays.
- Paid leave.
- Marriage leave.
- Special childbirth leave.
- Bereavement leave.
- Remote work option.