Officer Branch Relationship Manager Growth Consumer Banking Group
DBS Bank Ltd is a Singapore-based bank providing personal, SME, corporate, institutional, wealth management, financial markets, and digital banking services. Its clients include consumers, small and medium-sized businesses, corporations, and institutional customers.
About DBS Bank Ltd
DBS Bank Ltd provides banking products and services including accounts, cards, insurance, loans, investments, digital banking, payments, trade finance, foreign exchange, commodities, investment solutions, and derivatives clearing. Through its SME business, it supports businesses with financing, cash-flow management, online banking through DBS IDEAL, sustainability programmes, and business-growth initiatives. The bank serves personal customers, SMEs, corporate and institutional clients, and wealth-management customers across its regional markets.
Skills
Candidate Availability
Required and preferred rules are kept separate and reflect the wording in the original posting.
About the Role
You build and maintain customer relationships by understanding financial needs and providing tailored solutions. You identify growth and cross-selling opportunities collaborate with sales colleagues to achieve branch targets deliver a seamless banking experience participate in branch initiatives and maintain accurate customer and transaction records.
Requirements
- At least 3 years of experience in a customer-facing banking or financial services role
- Strong interpersonal and communication skills
- Ability to build rapport and engage customers effectively
- Demonstrated sales and negotiation skills
- Track record of achieving sales targets
- Proficiency in data analysis and problem-solving
- Ability to work collaboratively
- Commitment to exceptional customer service
- Deep understanding of banking products and services
Responsibilities
- Develop and maintain strong customer relationships
- Understand customer financial needs and provide tailored solutions
- Identify growth opportunities and cross-sell relevant products and services
- Collaborate with the sales team to achieve branch sales targets
- Provide exceptional customer service
- Participate in branch-level initiatives
- Support implementation of strategic objectives
- Maintain accurate customer interaction and transaction records
