Account Manager
Ginco Inc. is a Tokyo-based Web3 infrastructure company providing enterprise crypto-asset wallets, blockchain node and indexer APIs, wallet-development tools, digital-asset services, and professional Web3 support.
Projects
About Ginco Inc.
Ginco Inc. develops and operates blockchain infrastructure and enterprise services for crypto exchanges, financial institutions, and other Web3 businesses. Its current offering includes multi-chain node and indexer APIs, wallet-development SDKs, regulatory-compliant wallet services, enterprise digital-asset wallets, an invisible wallet for embedded NFT experiences, a consumer self-custody wallet, and professional and enterprise Web3 services. The company also provides support for digital assets including crypto assets, NFTs, and security tokens.
Skills
Candidate Availability
Required and preferred rules are kept separate and reflect the wording in the original posting.
About the Role
Serve as a business partner to enterprise customers pursuing blockchain initiatives, supporting infrastructure implementation, customer success, account management, and expansion sales.
Requirements
- At least 1 year of corporate sales or customer success experience at an IT company, SaaS company, or startup.
- Experience involving internal and external stakeholders, including engineers, in project delivery or problem-solving.
- Strong interest in blockchain technology; prior practical blockchain experience is not required.
- Experience proposing intangible products or supporting implementation is preferred.
- Experience with SaaS or cloud-service implementation and delivery is preferred.
- Experience coordinating technical troubleshooting with engineers or product managers is preferred.
- Startup experience and sales or negotiation experience with financial institutions or SIers are preferred.
Responsibilities
- Build, maintain, and expand long-term customer relationships.
- Identify customer needs and propose additional features and services through upselling and cross-selling.
- Manage contract renewals, prepare quotations, and negotiate terms.
- Manage implementation projects, coordinate schedules, and run regular meetings.
- Respond to technical and business inquiries and troubleshoot issues with development teams.
- Monitor product usage and propose solutions and support for customer challenges.
- Collect customer and market feedback and share it with product managers and engineers.
Benefits
- Social insurance and labor insurance.
- Regular health checkups.
- Flexible working hours.
- Shuffle lunch program.
- Book purchase subsidy.
- Two-day weekend schedule.
- Public holidays.
- Year-end and New Year holidays.
- Paid leave.
- Marriage leave.
- Special childbirth leave.
- Bereavement leave.
- Remote work option.
