Account Manager
Fipto helps businesses send and receive payments globally by providing cross-border payment infrastructure using blockchain technology and stablecoins.
Funding history
Investors
Projects
About Fipto
Fipto helps businesses send and receive fiat and digital currencies globally by providing modern payment infrastructure through blockchain technology. With it, users can send cross-border payments instantly, convert between currencies at competitive rates, and manage treasury operations across multiple jurisdictions.
Skills
Candidate Availability
Required and preferred rules are kept separate and reflect the wording in the original posting.
About the Role
You will own post-sale relationships with strategic payment service provider and corporate clients. You will develop account growth plans, lead renewals and commercial negotiations, track portfolio health, and create scalable account-management processes. You will partner with Sales, Product, Operations, and Compliance to resolve client needs and share client insights.
Requirements
- 5+ years of experience in account management customer success or a commercial client-facing role
- Experience in payments fintech or related B2B financial services
- Proven experience growing revenue through upsell cross-sell and renewals
- Experience managing complex enterprise accounts with technical legal compliance and finance stakeholders
- Experience creating processes playbooks or frameworks
- Commercial negotiation skills with C-level executives
- Ability to assess account health and translate data into action
- Familiarity with HubSpot or Salesforce
- Full professional fluency in English and French
Responsibilities
- Own a portfolio of strategic payment service provider and large-corporate clients
- Develop and execute account growth plans
- Identify and close upsell and cross-sell opportunities
- Lead contract renewals and commercial negotiations
- Build long-term senior client relationships
- Define and document the account management playbook
- Track portfolio health retention metrics and expansion pipeline
- Partner with Sales Product Operations and Compliance to resolve client needs
- Feed structured client insight into the product roadmap
- Establish a regular QBR and commercial review cadence
- Document processes and tooling for future account management hires
Benefits
- BSPCE equity participation plan
- 8 to 12 additional rest days per year
- Remote-friendly working policy
- Swile luncheon vouchers
- Alan private health insurance
- Partial reimbursement of commuting costs
- Parental policy
- Two company-wide gatherings each year