Account Executive

Skills

About the Role

You will own the end-to-end sales process, from prospecting and introductory calls through contract negotiation, closing, retention, renewals, and upsells. You will explain how the product addresses customer needs, educate cryptocurrency companies about blockchain nodes and infrastructure troubleshooting, and maintain a healthy sales pipeline. You will use CRM tools to manage opportunities, forecasts, and sales metrics; collaborate with business, technology, support, product, and engineering colleagues; and communicate with customers before and after sales to ensure satisfaction.

Requirements

• Ability to work from the San Francisco or New York City office three times per week.
• 4+ years of quota-carrying, client-facing Account Executive experience selling SaaS, PaaS, or IaaS to enterprise and C-level stakeholders.
• Knowledge of and passion for the crypto and blockchain industry.
• Experience identifying, developing, negotiating, and closing large-scale technology projects with complex enterprise accounts.
• Experience driving technology adoption and developing long-term transformational account strategies.
• Ability to independently source and progress new business.
• Proficiency with CRM software, forecasting, and opportunity management.
• Strong listening, verbal, and written communication skills.
• Ability to understand customer pain points and requirements and connect technical-service value to business needs.
• Experience managing numerous concurrent requests and time demands.

Responsibilities

• Own the end-to-end sales process, including contract negotiation, closing, retention, renewals, upsells, and client satisfaction.
• Engage prospective customers, understand their needs, and explain how the product addresses them.
• Reach out to new leads through multiple communication channels and secure introductory calls.
• Educate cryptocurrency companies on blockchain nodes and infrastructure troubleshooting.
• Track and analyze campaigns and the sales process to identify improvements.
• Collaborate with internal business and technology teams to drive customer outcomes.
• Refine and establish processes that support evolving business needs.
• Develop strategic relationships with senior executives and technical stakeholders.
• Create and articulate compelling value propositions.
• Manage and report sales activity in the CRM, keeping metrics current.
• Provide customer feedback to product and engineering teams.
• Work with support and communicate with customers before and after sales.
• Maintain a healthy sales pipeline.
• Respond to customers quickly and ensure customer satisfaction.

Benefits

• Medical coverage
• Dental coverage
• Vision coverage
• Gym reimbursement
• Home office build-out budget
• In-office group meals
• Commuter benefits
• Flexible time off
• Wellbeing and mental health perks
• Learning and development stipend
• Company-sponsored conferences and events
• HSA plans
• FSA plans
• Fertility benefits
• 401k