Team Lead Account Management Scaled
Adyen is a financial technology company providing a unified platform for payments, data, and financial products. It serves global enterprises, retailers, platforms, marketplaces, and other high-growth businesses.
Projects
About Adyen
Adyen provides payment processing and financial technology services through a single platform. Its offerings include online and in-person payments, payment methods, risk management, authentication, revenue optimization, issuing, payouts, liquidity management, embedded accounts, and capital. Adyen typically serves global enterprises, retailers, SaaS platforms, marketplaces, and other high-growth businesses.
Skills
Candidate Availability
Required and preferred rules are kept separate and reflect the wording in the original posting.
About the Role
You will lead an established team of account managers serving mid-sized North American merchants. You will coach team members, own team commercial targets, drive scalable account-management initiatives, handle escalations and negotiations, and collaborate with Marketing, Sales, Product, Technical Support, and Operations.
Requirements
- 5+ years of experience in a customer-facing B2B role, preferably account management, customer success, or sales
- Experience in FinTech, SaaS, or E-commerce
- Experience mentoring, coaching, or developing teams with mixed tenures
- Experience owning commercial targets
- Negotiation skills
- Consultative acumen
- Leadership skills
- Interpersonal skills
- Fluent English
- Communication skills
- Presentation skills
- Technical aptitude for digital payments, subscription models, API-driven architectures, and FinTech
Responsibilities
- Coach and support account managers
- Balance team workloads
- Own and deliver team commercial targets
- Drive scalable account-management initiatives
- Improve automation and commercial-tool usage
- Handle operational payment complexities and merchant escalations
- Lead critical commercial negotiations
- Collaborate with Marketing, Sales, Product, Technical Support, and Operations
Benefits
- Equity component