Director of Customer Enablement
Crusoe is an AI infrastructure company that designs, builds, and operates AI data centers and a cloud platform. It provides managed AI services, GPU compute, model fine-tuning and inference, and infrastructure operations for organizations building and deploying AI workloads.
Maintainer signals as of 8/14/2026
Funding history
Projects
About Crusoe
Crusoe, the AI factory company, provides Crusoe Cloud and Crusoe Intelligence Foundry for AI development and production. Its offerings include managed inference, serverless fine-tuning, high-performance NVIDIA and AMD compute, accelerated storage, RDMA networking, managed Kubernetes and Slurm, and operations tooling. The company also designs, builds, and operates modular AI data-center infrastructure using an energy-first approach, serving customers that need scalable training, inference, and AI platform infrastructure.
Skills
Candidate Availability
Required and preferred rules are kept separate and reflect the wording in the original posting.
About the Role
You build the customer enablement function, own onboarding and education across the customer lifecycle, train Customer Experience organizations, establish knowledge management standards, define enablement metrics and dashboards, and recruit and lead specialists across onboarding, technical training, documentation, instructional design, and knowledge management.
Requirements
- Bachelor’s degree
- 8+ years leading Customer Enablement, Customer Success Enablement, Technical Enablement, Learning & Development, or Customer Education organizations
- 3+ years leading managers or building enablement teams
- Experience designing scalable onboarding programs for enterprise customers
- Experience building internal enablement programs for technical customer-facing organizations
- Strong understanding of cloud infrastructure, Kubernetes, AI infrastructure, GPU computing, or enterprise SaaS
- Experience creating customer education programs, certifications, documentation, and technical learning experiences
- Excellent program management skills
- Strong executive communication and cross-functional leadership
- Experience at a cloud infrastructure, AI, MLOps, or enterprise platform company
- Experience implementing an LMS or learning platform
- Experience developing customer certification programs
- Familiarity with Confluence, Notion, GitBook, or ReadMe
- Experience scaling enablement for global Customer Success and Support organizations
Responsibilities
- Own the customer onboarding strategy from contract signature through production readiness
- Build scalable customer education programs
- Lead internal CX enablement
- Translate product launches, platform capabilities, and operational processes into repeatable training
- Own the CX knowledge management strategy
- Establish documentation standards, content governance, version control, and a centralized knowledge hub
- Define and track enablement metrics
- Build and lead the Customer Enablement organization
- Recruit specialists across onboarding, technical training, documentation, instructional design, and knowledge management
Benefits
- Restricted Stock Units
- Paid time off
- Paid holidays
- Leave of absence programs
- Comprehensive health insurance
- Dental insurance
- Vision insurance
- Employer contributions to HSA account
- Paid parental leave
- Paid life insurance
- Short-term disability insurance
- Long-term disability insurance
- Professional development
- Tuition reimbursement
- Mental health and wellness support
- Commuter benefits for parking and transit
- Cell phone stipend
- 401(k) retirement plan with company match up to 4% of salary
- Volunteer time off
- Global travel insurance
- Emergency assistance
- Daily meals allowance
- Additional location-specific perks