Strategic Account Manager
Skills
About the Role
You will manage a handful of large customers and act as their primary stakeholder within Sardine. You will coordinate end-to-end implementations and go-lives, collaborate with implementation engineers, product managers, and analytics teams, and translate complex technical and fraud problems into actionable solutions. You will monitor and report fraud and performance KPIs, identify expansion opportunities, and provide first-line technical troubleshooting and advisory to help clients meet their risk, fraud, compliance, and payments needs.
Requirements
- 7+ years in B2B SaaS, preferably with fintech or fraud focus
- Full professional proficiency in Portuguese, English, and Spanish
- Background in fraud, payments, crypto, or compliance, including KYC/AML/Sanctions screening workflows
- Strong project management skills to manage API implementations and guarantee Go-Live milestones
- Analytical skills using BigQuery, Metabase, Sigma or related BI tools and use of AI to enhance outcomes
- Understanding of API integrations and first-level technical troubleshooting
- Experience using Salesforce, Pylon, Notion, and product dashboards
Responsibilities
- Serve as the primary point of contact for large enterprise accounts
- Identify expansion and upsell opportunities within major accounts
- Manage the end-to-end implementation and go-live lifecycle
- Advise clients on technical solutions and fraud prevention best practices
- Build, monitor, and communicate fraud and performance KPIs
- Collaborate with Technical Account Managers, integrations engineers, and analytics teams to resolve new fraud typologies
Benefits
- Equity
- Bonus
- Early exercise for all options including pre-vested
- Remote-first work and work from anywhere
- Flexible paid time off and year-end break
- Health insurance, dental, and vision coverage for employees and dependents (US and Canada specific)
- 4% matching in 401k / RRSP (US and Canada specific)
- MacBook Pro provided
- One-time home office stipend
- Monthly meal stipend
- Monthly social meet-up stipend
- Annual health and wellness stipend
- Annual learning stipend