Strategic Account Manager
AI risk platform that helps financial institutions prevent fraud, ensure compliance, and detect money laundering through behavioral analysis and device intelligence.
Maintainer signals as of 9/2/2026
Funding history
Projects
About Sardine
Sardine helps financial institutions prevent fraud and ensure compliance by analyzing user behavior and device intelligence in real-time. Users can detect identity theft, payment fraud, account takeovers, and money laundering while streamlining KYC/AML processes. Sardine provides risk management with AI agents, case management, and regulatory reporting tools.
Skills
Candidate Availability
Required and preferred rules are kept separate and reflect the wording in the original posting.
About the Role
Manage large enterprise customers as their primary stakeholder within Sardine. Coordinate end-to-end implementations and go-lives, collaborate with implementation engineers, product managers, and analytics teams, translate complex technical and fraud problems into actionable solutions, monitor fraud and performance KPIs, identify expansion opportunities, and provide first-line technical troubleshooting and advisory for risk, fraud, compliance, and payments needs.
Requirements
- 7+ years in B2B SaaS, preferably with fintech or fraud focus.
- Full professional proficiency in Portuguese, English, and Spanish.
- Background in fraud, payments, crypto, or compliance, including KYC, AML, and sanctions screening workflows.
- Strong project management skills for API implementations and go-live milestones.
- Analytical skills using BigQuery, Metabase, Sigma, or related BI tools, plus use of AI to enhance outcomes.
- Understanding of API integrations and first-level technical troubleshooting.
- Experience using Salesforce, Pylon, Notion, and product dashboards.
Responsibilities
- Serve as the primary point of contact for large enterprise accounts.
- Identify expansion and upsell opportunities within major accounts.
- Manage the end-to-end implementation and go-live lifecycle.
- Advise clients on technical solutions and fraud prevention best practices.
- Build, monitor, and communicate fraud and performance KPIs.
- Collaborate with Technical Account Managers, integrations engineers, and analytics teams to resolve new fraud typologies.
Benefits
- Equity
- Bonus
- Early exercise for all options including pre-vested
- Remote-first work and work from anywhere
- Flexible paid time off and year-end break
- Health, dental, and vision coverage for employees and dependents in the US and Canada
- 4% 401k or RRSP matching in the US and Canada
- MacBook Pro provided
- One-time home office stipend
- Monthly meal stipend
- Monthly social meet-up stipend
- Annual health and wellness stipend
- Annual learning stipend