Strategic Account Director Healthcare
Decagon is a conversational AI platform for enterprises to build, operate, and optimize customer-facing AI agents across voice, chat, email, SMS, and other channels.
Funding history
Investors
About Decagon
Decagon provides an AI concierge platform for customer experience teams. Its Agent Operating Procedures (AOPs) use natural-language workflows to define agent behavior, while the platform supports agent development, testing, analytics, and omnichannel deployment.
Skills
Candidate Availability
Required and preferred rules are kept separate and reflect the wording in the original posting.
About the Role
You will define and execute the healthcare go-to-market strategy across payer, provider, and life sciences markets. You will win large enterprise accounts, build C-suite relationships, develop sales playbooks, create ROI cases, forecast revenue, and maintain expertise in healthcare regulation and AI competition.
Requirements
- 8+ years of enterprise SaaS sales experience
- At least 4 years selling into healthcare
- Experience building business within payer, provider, or life sciences accounts
- Experience closing complex multi-stakeholder, security- and compliance-gated deals
- Experience managing C-suite relationships
- Experience developing account plans, qualification frameworks, and deal templates
- Communication, presentation, negotiation, and business acumen skills
Responsibilities
- Define and execute the healthcare go-to-market strategy
- Close large healthcare enterprise deals
- Build trusted relationships with C-suite healthcare stakeholders
- Author and refine the healthcare sales playbook
- Translate buyer needs into defensible ROI cases
- Forecast and report pipeline and revenue
- Maintain knowledge of healthcare regulation, economics, and AI competition
- Travel moderately
Benefits
- Medical, dental, and vision benefits for employees and families
- Life insurance and disability benefits
- Retirement plan
- Parental leave
- Fertility and family-building benefits through Carrot
- Monthly wellness, lifestyle, and work-life balance stipend
- Daily office lunches and snacks
- Flexible vacation policy