Senior Associate Cluster Manager Current Account Consumer Banking Group
DBS Bank Ltd is a Singapore-based bank providing personal, SME, corporate, institutional, wealth management, financial markets, and digital banking services. Its clients include consumers, small and medium-sized businesses, corporations, and institutional customers.
About DBS Bank Ltd
DBS Bank Ltd provides banking products and services including accounts, cards, insurance, loans, investments, digital banking, payments, trade finance, foreign exchange, commodities, investment solutions, and derivatives clearing. Through its SME business, it supports businesses with financing, cash-flow management, online banking through DBS IDEAL, sustainability programmes, and business-growth initiatives. The bank serves personal customers, SMEs, corporate and institutional clients, and wealth-management customers across its regional markets.
Skills
Candidate Availability
Required and preferred rules are kept separate and reflect the wording in the original posting.
About the Role
You will lead current-account acquisition and portfolio growth across the cluster. You will translate targets into sales plans, coach field-sales staff, build referral networks, improve account activation and transaction activity, resolve client issues, and ensure compliant onboarding and ongoing account management.
Requirements
- 8–15 years of relevant banking experience, preferably in current accounts, CASA, business banking, SME banking, transaction banking, branch banking or merchant acquiring.
- 3–5 years in a people-leadership role managing sales managers, relationship managers or acquisition teams.
- Demonstrated record of building a current-account portfolio, increasing operating balances and delivering cross-sell revenue.
- Understanding of current-account economics, CASA, transaction banking, payments, merchant acquiring and business-client needs.
- Experience leading field sales, building market networks and executing through branches and partner channels.
- Sales analytics, funnel management, portfolio-review and performance-dashboard skills.
- Stakeholder-management skills across branches, products, operations, risk and service.
- Communication, negotiation, coaching and executive-presence skills.
- Graduate degree.
- MBA or PGDM in Finance, Sales, Marketing or Banking preferred.
- Banking, KYC/AML, payments or financial-products certifications are advantageous.
Responsibilities
- Deliver current-account acquisition, activation, balance-growth, transaction-throughput and fee-income targets.
- Build and execute catchment-led acquisition strategies for high-potential business segments.
- Translate cluster targets into branch, team and individual productivity plans.
- Manage the current-account business plan, sales funnel, conversion pipeline and performance rhythm.
- Lead, coach and motivate the field-sales organisation.
- Build referral ecosystems with accountants, trade associations, merchant networks and existing clients.
- Drive transaction activity, operating balances, collections, payment activity and digital-banking adoption.
- Monitor portfolio quality, account profitability and early-warning indicators.
- Develop strategies to migrate clients' primary transaction flows to the bank.
- Drive adoption of transaction banking, cash-management, merchant-acquiring and digital-banking solutions.
- Build senior relationships with anchor clients and join strategic sales calls.
- Resolve onboarding, account-opening, transaction, service and digital-banking issues.
- Ensure sourcing, onboarding and account activation comply with KYC, AML, fraud-risk and regulatory requirements.
- Recruit, develop, retain and performance-manage the current-account sales team.
- Set performance scorecards and conduct structured coaching and capability-building sessions.