Senior Account Manager
PolyAI is an enterprise AI company that builds, runs, governs, and improves dialog agents for complex customer conversations.
Funding history
About PolyAI
PolyAI provides an Agentic Dialog Platform for enterprises to deploy voice and other dialog agents for customer engagement, using proprietary dialog models and enterprise controls.
Skills
Candidate Availability
Required and preferred rules are kept separate and reflect the wording in the original posting.
About the Role
You will manage a portfolio of enterprise customer accounts and focus on retention, renewals, and expansion. You will identify upsell opportunities, lead executive steering-committee meetings, align stakeholders through business reviews, and develop account strategies. You will create tailored demos and ROI models, maintain forecasts, build cross-functional customer relationships, and represent customer needs internally.
Responsibilities
- Manage up to 10 existing enterprise customer accounts.
- Retain customers through renewals and commercial plays.
- Identify and lead upsell expansions for new use cases and channels.
- Lead executive steering-committee meetings.
- Align business and IT buyers through business reviews.
- Create tailored demos with solution consulting.
- Forecast in-quarter deals and pipeline generation using MEDDPIC and Gong.
- Create tailored ROI models for revenue generation and cost efficiency.
- Build multi-threaded customer relationships for cross-selling.
- Represent the customer internally and support product usage and virtual-agent quality.
Benefits
- Employee share options plan
- Comprehensive health coverage
- Life insurance
- Short-term and long-term disability insurance
- 401(k) plan contribution option
- Flexible PTO and 11 company holidays
- Annual learning and development allowance
- One-off work-from-home allowance
- Enhanced parental leave
- Company-funded fertility and family-forming programmes
- Menopause care programme
- Five-week paid sabbatical after five years of employment