Principal Solutions Engineer
Cresta is an enterprise customer-experience AI platform that unifies autonomous AI agents, real-time agent assistance, and conversation intelligence for contact centers.
Funding history
About Cresta
Cresta Intelligence, Inc. operates Cresta, a human-centric AI platform for enterprise contact centers. Its products automate selected customer conversations, assist human agents in real time, and analyze conversations to improve customer experience, revenue, and operating efficiency.
Skills
Candidate Availability
Required and preferred rules are kept separate and reflect the wording in the original posting.
About the Role
You will partner with sales leaders and prospective customers to discover business and technical needs, design scalable AI solutions, and demonstrate their value. You will lead technical discovery, proof-of-value engagements, integrations, ROI workshops, and solution demonstrations while sharing customer feedback with Sales, Product, and Engineering.
Requirements
- Have 7+ years of customer-facing experience, including 1–3 years in pre-sales, solutions engineering, or consulting
- Know contact center solutions, telephony architecture, and CCaaS platforms
- Understand AI and machine-learning technologies, including LLMs and SLMs
- Have experience with real-time systems, CRM tools, analytics platforms, and SaaS solution architecture
- Communicate complex solutions to technical and business audiences
- Lead strategic customer conversations and tailor solutions to business goals
Responsibilities
- Uncover customer business objectives, technical environments, and operational challenges
- Lead technical discovery of contact center infrastructure, telephony, IVR, CRM, and workforce management systems
- Translate customer requirements into scalable solution configurations
- Design and deliver tailored product demonstrations
- Own the technical design and delivery of proof-of-value engagements
- Run ROI workshops and build customer business case models
- Provide technical feedback on customer needs and market trends
- Stay current on AI, language models, RAG, speech recognition, and contact center AI technologies
Benefits
- Medical, dental, and vision coverage
- Flexible PTO
- Paid parental leave
- Retirement savings plan
- Remote work setup budget
- Monthly wellness and communication stipend
- In-office meal program for onsite employees
- Commuter benefits for onsite employees
- Equity