Partner Success Lead
Tide is a UK business-banking fintech for small and medium enterprises (tide.co), a Speedinvest portfolio company.
About Tide
Tide is a UK financial-technology company providing business banking and financial services to small and medium enterprises (tide.co). It is a portfolio company of Speedinvest.
Skills
Candidate Availability
Required and preferred rules are kept separate and reflect the wording in the original posting.
About the Role
You will own and nurture relationships across the existing partner ecosystem, acting as a strategic advisor to keep partners active, compliant, and positioned to scale. You will manage and coach a team, grow referrals and renewals, lead account reviews, manage a complex partner portfolio and pipeline, and improve lifecycle processes with Product and Operations stakeholders.
Requirements
- Minimum 8+ years of experience in a fast-paced SaaS, fintech, or high-growth business environment.
- Experience managing and coaching a team.
- Ability to manage a large account portfolio and lead high-level quarterly business reviews.
- Deep expertise in CRM systems and Partnership Management Platforms.
- Ability to plan and execute creative growth initiatives.
- Understanding of brand and regulatory integrity across a third-party network.
- Exceptional planning and organisational skills.
- Ability to identify inefficiencies, root causes, trade-offs, and practical solutions.
- Ability to operate effectively in ambiguity and lead cross-functional initiatives.
Responsibilities
- Nurture existing partner relationships to drive mutual growth and optimise performance.
- Manage and coach a team to success.
- Lead and execute strategies to scale new customers from the existing partner ecosystem.
- Manage a large portfolio of accounts and lead high-level quarterly business reviews.
- Increase referrals from the existing partner base.
- Reactivate partners and improve partnership performance and deal cycle time.
- Execute deal renewals and growth initiatives from the owned pipeline.
- Provide onboarding support and execution assistance for strategic deals.
- Manage complex pipelines and provide actionable partnership-performance insights using CRM tools.
- Identify partner-lifecycle friction points and propose scalable solutions to Product and Operations teams.
- Lead cross-functional initiatives and optimise execution.
Benefits
- Flexible working arrangements.
- Remote work from home or anywhere in your home country through the Working Out of Office policy.
- Work from a different country for up to 90 days per year.
- Vitality Health Insurance.
- 24/7 Employee Assistance Programme.
- 25 days holiday with the ability to buy extra days.
- Cycle to Work scheme.
- Pension contribution.
- All-day snacks bar.
- Enhanced family-friendly leave.
- 24 hours of paid volunteering time off per year.
- Sabbatical leave.
