Key Account Manager
Wave Mobile Money is a financial technology company providing affordable mobile money services across Africa.
Funding history
About Wave Mobile Money Inc.
Wave Mobile Money builds and operates a mobile financial network intended to help make Africa the first cashless continent. Its consumer services enable users to deposit and withdraw money, send funds, pay bills, buy airtime, and access customer support through mobile applications and agents. Wave Business provides bulk payments, in-person merchant payments, cash collection tools, a business portal, and checkout APIs. The company serves consumers, agents, merchants, businesses, and other clients across multiple African countries.
Skills
Candidate Availability
Required and preferred rules are kept separate and reflect the wording in the original posting.
About the Role
You will manage and grow strategic corporate payment accounts, lead commercial reviews and growth plans, and improve partner performance. You will resolve partner issues, monitor risk, analyze portfolio data, onboard partners, and coach account supervisors.
Requirements
- Degree in general management, sales, project management, finance, international relations, business management, or a comparable field
- At least 5 years of similar experience
- At least 2 years of managerial experience
- Experience in operations, sales, support, or distribution
- Fluency in French
- Good English proficiency
- Customer experience delivery experience
- Ability to work discreetly and impartially
Responsibilities
- Manage strategic corporate payment partner accounts
- Build relationships with partner stakeholders
- Run regular partner business reviews
- Identify growth and cross-sell opportunities
- Detect churn signals and act on them
- Build account growth roadmaps
- Analyze merchant performance and take corrective action
- Prepare pricing proposals
- Drive partner activation, staff training, and point-of-sale visibility
- Onboard partners and manage their ramp-up
- Resolve partner product, refund, settlement, and funding issues
- Coordinate incident resolution with internal functions
- Monitor abnormal activity and escalate risks
- Develop payment liquidity solutions
- Track portfolio performance and report actions and risks
- Manage, coach, and develop account supervisors
- Develop team playbooks, workflows, and training materials
- Align cross-functional teams on critical goals
Benefits
- Health insurance for employees and dependents
- 26 weeks of maternity leave
- 4 weeks of paternity leave
- Subsidized childcare
- Subsidized gym memberships and fitness classes
- Airtime reimbursement
- Free food
- Office space