Retail Banking Advisor

UniCredit is a pan-European commercial bank serving individuals, businesses and institutions across Italy, Germany, Austria, and Central and Eastern Europe.

Milan, Italy
About UniCredit

UniCredit is a Milan-headquartered European banking group providing corporate, individual and payment solutions to more than 20 million clients. It currently maintains digital-asset capabilities including crypto-linked investment products, asset tokenisation, DLT settlement initiatives and an investment in BlockInvest.

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Skills

Candidate Availability

Required and preferred rules are kept separate and reflect the wording in the original posting.

About the Role

You will proactively sell retail and small-business banking products and services, including deposit, investment, loan, and account products. You will serve and advise customers, identify their needs, maintain relationships, complete daily account-management tasks, cross-sell, process payments, and manage unsecured loans.

Requirements

  • Higher education, or secondary education plus a banking vocational qualification
  • At least 2 years of customer-service and sales experience in banking
  • User-level knowledge of Word and Excel

Responsibilities

  • Sell retail and targeted small-business banking products and services
  • Serve, inform, advise, and maintain relationships with customers
  • Identify customer needs and proactively sell relevant products
  • Complete daily account-management tasks for all customer segments
  • Conduct cross-selling activities
  • Participate in payment processing
  • Sell and manage unsecured loans

Benefits

  • Private health insurance after the probation period
  • Illness, accident, and life insurance
  • Free anonymous psychological, legal, and lifestyle counselling through an employee assistance programme
  • Commuting support within statutory limits
  • Mentoring programme
  • Volunteer opportunities
  • Sports club, well-being room, and All You Can Move sports pass
  • Cafeteria benefits
  • Employee discounts
  • Home-office option under internal regulations
  • Performance-based bonus
  • One additional annual day off
  • One additional day off for blood donation
  • Discounted employee loan