Key Account Manager (Italian-speaking)
Vivid offers an all-in-one financial platform for both businesses and individuals, combining banking services with investment opportunities. It provides business accounts with features like high-interest rates, cashback, invoicing, and payment solutions, targeting freelancers, startups, and companies. It also offers personal accounts with options to invest in stocks, ETFs, and crypto.
About Vivid
Vivid offers a range of financial services for both personal and business use. For businesses, it provides accounts, interest accounts, international transfers, cards, cashback, payment solutions, invoicing, bookkeeping, integrations, and business travel services. It also features a Crypto Earn account. For personal users, Vivid offers accounts, payments, cards, investment options in stocks, ETFs, and crypto, as well as rewards, interest rates, and various pricing plans like Prime. The company operates through several entities: Vivid Money S.A. in Luxembourg, authorized as an electronic money institution; Vivid Money B.V. in the Netherlands, licensed as an Investment Firm and Crypto Asset Service Provider; Vivid Digital S.r.l. in Italy, a registered Virtual Asset Service Provider; and Vivid Money GmbH in Germany. These entities provide specific services like payment services, investment and crypto services, and digital asset services to customers in various jurisdictions.
Skills
About the Role
You will own and grow an existing book of SME business, focusing on deepening relationships rather than chasing new logos. You'll maintain and expand your accounts through up-sell, cross-sell and renewals, while proactively building long-term relationships with multiple stakeholders. You'll work to maximise feature and product alignment so clients get the best value from Vivid, and you'll monitor, forecast and report on your pipeline using the company CRM. You will present, negotiate and structure complex pricing models for your designated accounts, follow account management processes, and give feedback to your management. You'll also act as the voice of the customer, collaborating cross-functionally to improve the user experience, all while consistently working to achieve and exceed your targets.
Requirements
- A degree in business administration, finance, or a related field (and/or relevant professional experience)
- A minimum of 2 years' experience in Sales and/or Account Management, ideally in the FinTech or financial services sector
- Excellent written and verbal English and Italian; other languages are a plus
- Analytical mindset
- Proficiency in CRM systems (preferably Salesforce and Aircall)
- High level of organisation, prioritisation and accountability with willingness to thrive in a fast-paced scale-up environment
- KYB, AML, and risk mitigation knowledge is a plus
- Understanding of the specifications of your designated market is a plus
- Proficiency in AI tools is a plus
Responsibilities
- Maintain and grow your SME book of business, focusing on up-sell, cross-sell and renewals
- Proactively build and nurture long-term multi-stakeholder relationships
- Maximise feature and product alignment to deliver best value to Vivid clients
- Monitor, forecast, build and report on your pipeline within company CRM
- Present, negotiate and structure complex pricing models to your designated accounts
- Follow account management processes, providing relevant feedback to your management
- Act as a voice of the customer and collaborate cross-functionally to enhance user experience
- Consistently achieve and exceed company targets
Benefits
- Hybrid or remote way of work
- Learning & development budget
- Fully paid vacation and sick leave