IT Support Engineer Application Administrator
AnthropicVisit Anthropic website
AI safety and research company building reliable, interpretable, and steerable AI systems, including the Claude product family and developer platform.
Maintainer signals as of 9/24/2026
San Francisco, United States
Funding history
About Anthropic
Anthropic PBC develops frontier AI systems and deploys them through Claude products and the Claude Platform, with a stated focus on safety, interpretability, and steerability.
Skills
About the Role
You will administer SaaS applications, resolve administrator-level issues, manage licenses and seats, and automate recurring operational work. You will coordinate renewals, prepare audit evidence, administer Google Workspace and Slack functions, maintain runbooks, and monitor application health.
Requirements
- 6+ years of SaaS application administration experience
- License and seat management experience
- Renewal or true-up experience
- Vendor account or customer success manager experience
- SOC2 evidence collection or access-review experience
- Runbook and knowledge-base documentation experience
Responsibilities
- Perform administrator actions and troubleshoot users across SaaS applications
- Own SaaS support-lane intake, execution, and runbooks
- Automate license workflows, reporting, and evidence pulls
- Monitor application health, usage, and performance
- Coordinate vendor-driven application updates and feature rollouts
- Assign and reclaim licenses
- Produce seat-utilization reporting and run monthly reviews
- Own the renewal calendar and prepare true-ups
- Act as the day-to-day vendor customer success manager contact
- Pull SOC2 evidence and support access reviews
- Administer Google Calendar resources and Google Groups
- Support Slack app installations, Grid compartmentalization, and credential rotation
Benefits
- Optional equity donation matching
- Generous vacation
- Parental leave
- Flexible working hours