IT Infrastructure Engineer
SierraVisit Sierra website
Enterprise conversational-AI platform that helps businesses build and operate customer-experience agents across channels.
San Francisco, United States
About Sierra
Sierra provides an AI platform for businesses to build, deploy, analyze, and optimize customer-facing agents across chat, SMS, WhatsApp, email, voice, and ChatGPT.
Skills
Candidate Availability
Required and preferred rules are kept separate and reflect the wording in the original posting.
About the Role
You will build and operate internal IT systems through code and automation. You will improve internal tools, deploy DLP and enforcement pipelines, create API integrations, manage infrastructure as code, automate provisioning and access controls, and document scalable systems.
Requirements
- Identity platforms
- Okta
- Google Workspace
- SSO
- MFA
- SCIM
- OIDC
- DLP or related security solutions
- Terraform
- Automation coding
- API integration
- CI/CD
- AI tooling
- SaaS lifecycle management
- Compliance requirements
Responsibilities
- Improve internal IT and security tools
- Deploy a DLP solution and automated enforcement pipelines
- Build API integrations between internal systems and compliance automation
- Design and scale internal infrastructure using infrastructure as code
- Build and maintain internal tools and services
- Automate provisioning, access management, and security controls
- Create durable technical documentation
Benefits
- Flexible unlimited paid time off
- Medical, dental, and vision benefits for employees and families
- Life insurance and disability benefits
- Retirement plan dependent on country of employment
- Parental leave
- Fertility and family-building benefits through Carrot
- Lunch, snacks, and coffee
- Discretionary benefit stipend
- Free alphorn lessons
- Equity plan participation