IT Manager

Skills

About the Role

You will lead day-to-day end-user IT support, onboarding and offboarding, asset management, SaaS administration, vendor management, and onsite office technology. You will build and maintain automation and identity workflows, support security and compliance operations, and document reliable processes, systems, and configurations.

Requirements

• 5 or more years of IT support, IT systems engineering, or automation engineering experience.
• Hands-on Okta administration experience, including SSO, MFA, Group Rules, and Universal Directory.
• Python and JavaScript scripting and automation proficiency for API interaction and system management.
• Familiarity with Google Workspace, Slack, JumpCloud, CrowdStrike, and modern SaaS and endpoint tools.
• Hands-on office networking and AV experience, including UniFi.
• Understanding of SOC 2, PCI DSS, GDPR, and related IT controls.
• Strong end-user support and written and verbal communication skills.
• Experience working in a lean IT team or as a team of one.

Responsibilities

• Own end-user support for hardware, software, accounts, and access requests.
• Run IT onboarding and offboarding, including device provisioning, account setup, and IT and security sessions.
• Manage IT assets and inventory across offices throughout the hardware lifecycle.
• Improve and document IT workflows, runbooks, and onboarding guides.
• Manage the SaaS portfolio, licenses, renewals, upgrades, and spend.
• Lead vendor management and vendor security reviews.
• Manage onsite IT, networking, AV, and physical security systems across offices.
• Design and build automation for IT, HR, and security workflows.
• Architect and operate identity lifecycle automation in Okta and Okta Workflows.
• Write and maintain Python and JavaScript scripts and internal integrations.
• Build AI-assisted helpdesk self-service and deflection workflows.
• Identify and deliver monitored automation solutions with error handling and alerting.
• Document automation processes, system architecture, and Okta configurations.
• Support SOC 2 Type II, PCI DSS, and GDPR compliance efforts.
• Help enforce endpoint and access security.
• Assist with security alert triage and incident response.

Benefits

• Unlimited vacation with a 10-day minimum.
• Flexible work from home, office, or both.
• Home workspace setup stipend.
• 95% employer-paid health, dental, and vision plan costs for US employees.
• 90% employer-paid dependent health, dental, and vision plan costs for US employees.
• Company-subsidized life insurance.
• 401(k) with a 4% company match.
• Equity option plan.
• Monthly health and wellness stipend.
• DoorDash credit for in-office lunch and dinner.
• Domestic and international team and company offsites.