Head of VIP - Asia
Payward, Inc. is the parent company and operating platform behind Kraken and a portfolio spanning trading, custody, payments, lending, tokenized assets, onchain finance, and benchmarks.
Funding history
Investors
Projects
About Payward, Inc.
Payward operates unified financial infrastructure across crypto and traditional markets, including shared liquidity, risk and margin systems, collateral and settlement, compliance, and licensing. Its first-party portfolio includes Kraken, Kraken Pro, NinjaTrader, Breakout, xStocks, Payward Services, CF Benchmarks, Reap, Krak, Kraken Prime, Kraken OTC, Kraken Custody, and Bitnomial.
Skills
Candidate Availability
Required and preferred rules are kept separate and reflect the wording in the original posting.
About the Role
You will lead VIP growth across Asia while coaching and developing relationship managers. You will personally manage strategic private-client relationships, originate new business, develop referral partnerships, and create regional events and growth initiatives. You will monitor commercial performance, improve the client experience, and ensure client activity follows applicable compliance and risk frameworks.
Requirements
- 7+ years of experience in VIP relationship management, private banking, brokerage, private-client sales, account management, or business development
- Meaningful experience in crypto or digital assets
- Demonstrated people leadership and coaching experience
- Strong personal network among Asian crypto HNWIs, traders, family offices, OTC desks, funds, or trading communities
- Proven ability to originate and convert new business
- Deep knowledge of crypto market structure and trading solutions, including spot, margin, futures, OTC, lending, tokenized equities, and yield/earn products
- Commercial judgment and KPI management experience
- Native or near-native Mandarin and fluent English
- Ability to operate across regulated Asian jurisdictions
- Willingness to travel up to 30% across the region
Responsibilities
- Lead, coach, and develop VIP relationship managers across Asia
- Build the operating model for regional VIP growth, including territory coverage, segmentation, referrals, events, and reporting
- Own regional growth, net deposits, client assets, trading volume, retention, and revenue performance
- Build a pipeline of qualified high-value clients through outreach, referrals, introducers, family offices, trading firms, OTC desks, miners, project treasuries, and traders
- Identify regional market dynamics, competitive threats, product gaps, and opportunities
- Own and grow strategic private-client relationships across Asia
- Bring VIP trading, asset management, and other services to market within compliance and risk frameworks
- Develop Kraken's presence in VIP trading and investor communities
- Lead VIP dinners, trader meetups, conference events, and partner activations
- Build and manage introducer and referral partnerships
- Partner with Product, Marketing, Compliance, Banking, Client Service, and Operations on regional growth initiatives