Senior Associate Specialist Business Development Consumer Lending Consumer Banking Consumer Banking Group
DBS Bank Ltd is a Singapore-based bank providing personal, SME, corporate, institutional, wealth management, financial markets, and digital banking services. Its clients include consumers, small and medium-sized businesses, corporations, and institutional customers.
About DBS Bank Ltd
DBS Bank Ltd provides banking products and services including accounts, cards, insurance, loans, investments, digital banking, payments, trade finance, foreign exchange, commodities, investment solutions, and derivatives clearing. Through its SME business, it supports businesses with financing, cash-flow management, online banking through DBS IDEAL, sustainability programmes, and business-growth initiatives. The bank serves personal customers, SMEs, corporate and institutional clients, and wealth-management customers across its regional markets.
Skills
About the Role
You will drive mortgage and PLAP sales, manage the business plan and portfolio, acquire customers through multiple channels, and build builder relationships. You will explain products, complete documentation and disbursements, support collections, train relationship managers, and resolve customer service issues.
Requirements
- Proven mortgage-sales track record and experience meeting loan-volume budgets
- Understanding of the mortgage business and market
- Understanding of competition and market practices
- Product knowledge
- Relevant local-market asset experience
- Knowledge of key customer segments
- Listening, influencing, written communication, and verbal communication skills
- Relationship-building and relationship-management skills
- Knowledge of PLAP products, documentation, and regulatory guidelines
Responsibilities
- Deliver mortgage-business revenue and profitability targets
- Create sales budgets and plans and manage customer retention
- Monitor portfolios and manage project approvals, documentation, vendors, and incentives
- Acquire PLAP customers through open-market, branch, channel-partner, and builder relationships
- Build relationships with builders based on projects and expansion plans
- Manage PLAP documentation, collections, customer service, and vendors
- Explain PLAP product features, pricing, fees, and terms to customers
- Ensure KYC documentation and timely file completion
- Complete disbursement documentation within required timelines
- Convert mortgage leads with the Treasures Relationship Manager team
- Source PLAP applications and collect processing fees and disbursement documents
- Support collections teams with repayment schedules and delinquent cases
- Provide PLAP product training to relationship managers
- Resolve customer service and application issues
Benefits
- Flexible working