Founding Commercial Account Manager
AI analytics platform for exploring data, building data apps, and collaborating with trusted context.
Maintainer signals as of 9/2/2026
About Hex
Hex Technologies Inc. operates Hex, an AI analytics platform combining natural-language self-serve, SQL and Python notebooks, interactive data apps, and AI agents in a governed workspace. Its shared context engine grounds answers in organizational data, business definitions, and knowledge.
Skills
Candidate Availability
Required and preferred rules are kept separate and reflect the wording in the original posting.
About the Role
You will own renewals and expansion for a portfolio of SMB and mid-market customers. You will identify upsell opportunities, maintain forecasts, run technical customer conversations with engineering support, define account-management practices, and coordinate account handoffs.
Requirements
- 3+ years of experience owning a SaaS book of business in account management, renewals, or commercially focused customer success
- Experience driving expansion in existing accounts
- Experience with technical or data-adjacent software
- Pipeline and forecast management experience
- Commercial conversation skills
- Cross-functional partnership skills
Responsibilities
- Own renewals and expansion for assigned existing customer accounts
- Identify expansion opportunities including additional seats, new use cases, and upsells
- Manage forecasts against growth and retention targets
- Partner with Sales Engineering and Customer Engineering on technical customer conversations
- Help define the account management playbook and territory model
- Coordinate account handoffs into the assigned portfolio
Benefits
- Equity
- Comprehensive health benefits
- Flexible paid time off