Enterprise Sales Engineer
Enterprise conversational-AI platform that helps businesses build and operate customer-experience agents across channels.
About Sierra
Sierra provides an AI platform for businesses to build, deploy, analyze, and optimize customer-facing agents across chat, SMS, WhatsApp, email, voice, and ChatGPT.
Skills
Candidate Availability
Required and preferred rules are kept separate and reflect the wording in the original posting.
About the Role
You will own the end-to-end technical presales process by scoping customer use cases, articulating business value, designing and demonstrating the platform, and leading technical and architecture reviews. You will act as a trusted technical expert throughout the sales cycle, collaborate with sales, product, and engineering functions, and improve agents through customer feedback.
Requirements
- 5–7+ years of experience in sales engineering, solutions engineering, or customer-facing technical sales
- Experience building and presenting demos and working with customers or clients in go-to-market functions
- Experience building relationships with potential customers, including executives and technical leaders
- Experience leading the sales process with enterprise customers
- Ability to connect prospect business problems to solutions and explain them to technical and non-technical audiences
- Ability to use AI tools for discovery preparation, solution design, demo and prototype building, and technical proposals
- Ability to ensure the accuracy of customer-facing work created with AI tools
- Bachelor's degree or above, preferably in computer science or a related field, or equivalent professional experience
- Experience translating code, technical logic, and user requirements into product and engineering requirements
Responsibilities
- Own the end-to-end technical presales process
- Scope customer use cases and articulate business value
- Design and demonstrate the platform
- Lead technical and architecture reviews
- Serve as the trusted technical expert throughout the sales cycle
- Work with sales, product, and engineering functions to drive go-to-market activities
- Improve agents through customer-driven product development
- Lead early customer conversations
- Understand and anticipate customer needs
Benefits
- Flexible unlimited paid time off
- Medical, dental, and vision benefits for employees and their families
- Life insurance and disability benefits
- Retirement plan dependent on country of employment
- Parental leave
- Fertility and family-building benefits through Carrot
- Lunch, snacks, and coffee
- Discretionary benefit stipend
- Free alphorn lessons
- Equity plans