Enterprise Account Manager
Fideum helps institutions manage digital assets through secure banking, custody, trading, staking, and remittance services built on regulatory-compliant infrastructure.
About Fideum
Fideum provides regulatory-compliant infrastructure for financial institutions, banks, and SMEs to integrate digital asset services. With banking and custody capabilities, OTC trading, staking rewards, and cross-border remittance solutions, the platform enables businesses to transition into the digital asset era. Fideum operates with comprehensive insurance coverage and maintains full regulatory compliance across multiple jurisdictions.
Skills
About the Role
You will own post-sale relationships for a portfolio of enterprise clients. You will develop account plans, drive platform adoption and satisfaction, identify upsell and cross-sell opportunities, coordinate onboarding with implementation and support, share customer insights with product and engineering, and proactively manage retention risks.
Requirements
- Have 5+ years of account management or customer success experience in enterprise B2B
- Manage complex, multi-stakeholder client relationships
- Meet or exceed revenue expansion targets
- Understand digital assets, fintech, or financial infrastructure
- Demonstrate communication, presentation, and project management skills
- Translate technical capabilities into business value for clients
Responsibilities
- Own post-sale relationships for a portfolio of enterprise accounts
- Develop and execute account plans that drive adoption, satisfaction, and growth
- Identify and close upsell and cross-sell opportunities within existing accounts
- Partner with implementation and support teams to ensure seamless client onboarding
- Represent customer insights to product and engineering
- Monitor account health and proactively address retention risks
