Director / Senior Director, Relationship Management
Zero Hash provides B2B infrastructure enabling any platform to integrate digital assets through APIs for buying, selling, custody, and payment services.
Maintainer signals as of 9/2/2026
Funding history
About zerohash
Zero Hash helps businesses add cryptocurrency services by providing API infrastructure that handles regulatory and technical complexity. With it, companies can offer trading, custody, payment processing, and rewards programs without building infrastructure from scratch. Zero Hash serves neo-banks, fintech platforms, and investment services seeking to integrate crypto capabilities.
Skills
Candidate Availability
Required and preferred rules are kept separate and reflect the wording in the original posting.
About the Role
You will lead relationship managers and serve as a senior contact and advocate for B2B clients. You will build strategic client relationships, coordinate cross-functional delivery, develop account strategies, identify expansion opportunities, negotiate agreements, oversee renewals and retention, and improve client reporting and operational processes.
Requirements
- Bachelor's degree or equivalent practical experience.
- 7–10 years of B2B relationship management or business development experience.
- At least 2 years of people-management and leadership experience.
- Experience growing client relationships through cross-selling and expansion.
- Exceptional written and verbal communication skills.
- Ability to build relationships with diverse internal and external stakeholders.
- Ability to work independently in a fast-paced environment.
- Experience with SaaS or payments products.
- Ability to translate complex business concepts into clear conversations.
- Ability to structure unstructured problems.
- Ability to travel up to 20% to offices and client locations.
- Experience in fintech, brokerage, payments, or crypto.
Responsibilities
- Build and maintain relationships with client stakeholders.
- Develop customers into advocates.
- Lead and coach relationship managers.
- Coordinate with sales, marketing, product, legal, finance, and engineering teams.
- Lead monthly client calls and quarterly business reviews.
- Create account strategies for enablement, expansion, upselling, and co-marketing.
- Channel client feedback into product roadmaps and solutions.
- Identify upsell, cross-sell, and product-adoption opportunities.
- Negotiate client agreements, contracts, and legal documents.
- Ensure high-quality service delivery measured by NPS.
- Design reporting to track client satisfaction.
- Own retention and contract renewals.
- Improve client-related CRM and internal processes.
Benefits
- Healthcare insurance with roughly 100% of employee premiums and a portion of spouse and child premiums covered in the U.S.
- Vision and dental insurance in the U.S.
- Equity opportunity.
- Maternity and paternity leave after 6 months.
- WeWork All Access membership.
- Yearly work-from-home stipend.
- Yearly learning and development stipend after 6 months.