Associate Branch Manager
DBS Bank Ltd is a Singapore-based bank providing personal, SME, corporate, institutional, wealth management, financial markets, and digital banking services. Its clients include consumers, small and medium-sized businesses, corporations, and institutional customers.
About DBS Bank Ltd
DBS Bank Ltd provides banking products and services including accounts, cards, insurance, loans, investments, digital banking, payments, trade finance, foreign exchange, commodities, investment solutions, and derivatives clearing. Through its SME business, it supports businesses with financing, cash-flow management, online banking through DBS IDEAL, sustainability programmes, and business-growth initiatives. The bank serves personal customers, SMEs, corporate and institutional clients, and wealth-management customers across its regional markets.
Skills
Candidate Availability
Required and preferred rules are kept separate and reflect the wording in the original posting.
About the Role
You will lead branch sales, operations, customer service, marketing, and compliance. You will manage the branch budget and profit and loss, grow asset and liability portfolios, develop customer relationships, address escalations, coordinate audits, guide branch personnel, and monitor branch performance and targets.
Requirements
- 6 to 8 years of experience handling a branch at a reputed bank
- MBA
- Interpersonal and communication skills
- Client relationship-building skills
- Knowledge of internal and external regulations
- Computer knowledge
Responsibilities
- Implement bank strategy across branch sales, operations, assets, liabilities, and marketing
- Develop branch marketing and communication strategies
- Manage branch profit and loss, scorecards, and operating budget
- Generate sales through banking products and third-party products
- Monitor sales performance and address deviations from plans
- Build customer relationships and advise customers on investment and financial decisions
- Reduce customer dormancy and attrition
- Drive upselling and cross-selling
- Develop business prospects and grow branch asset and liability portfolios
- Execute marketing campaigns and convert customer referrals
- Address escalated customer queries and grievances
- Liaise with government authorities, RBI, and other banks for branch operations and reporting
- Support branch audits and implement corrective action plans
- Guide branch personnel on relationship management, sales, service, and compliance
- Identify training needs and monitor team performance
Benefits
- Flexible working