Branch Director

Skills

About the Role

You will lead the overall development of the branch, attract and retain customers, manage retail sales activities and campaigns, and monitor commercial results and customer satisfaction. You will ensure compliant lending, coordinate branch activities with other bank units, oversee customer service, and manage recruitment, development, performance evaluation, and motivation of branch staff.

Requirements

• Higher education in economics
• At least 3 years of experience in banking
• Strong results in selling products and services to individual and corporate customers
• Experience and knowledge of investment and insurance products
• Strong knowledge of SME financial analysis
• Knowledge of banking products, services, and regulations
• Computer literacy
• Customer-service and results orientation
• Presentation and organizational skills
• Team management skills
• English proficiency

Responsibilities

• Develop the branch strategically and operationally
• Research and acquire new branch customers
• Manage office commercial activity and retail banking sales campaigns
• Ensure lending rules are correctly applied for individual and corporate customers
• Plan and execute local customer acquisition and retention actions
• Monitor and analyze commercial results and customer satisfaction
• Organize recruitment, training, professional development, performance evaluation, and motivation of employees
• Coordinate branch activities with other bank units
• Ensure high-quality service for customers across all segments

Benefits

• Christmas bonus
• Food vouchers worth EUR 102.26
• Loans on preferential terms
• 25 days of leave
• Paid birthday day off and gift
• Paid volunteer day off
• Additional health insurance
• MultiSport card
• Access to renovated fitness facilities
• Employee referral program