Account Manager for Payment Services
Digital wallet and cryptocurrency exchange platform enabling Filipinos to buy, sell and manage crypto assets with integrated payment services.
Funding history
About Coins.ph
Coins.ph serves as a regulated crypto platform for over 18 million Filipino users, offering cryptocurrency trading, bill payments, and remittance services. The platform integrates QR payments and mobile load purchases with crypto services, making digital assets accessible to Filipinos.
Skills
Candidate Availability
Required and preferred rules are kept separate and reflect the wording in the original posting.
About the Role
You will identify, approach and onboard new merchants across industries, promoting payment services such as POS terminals, QR code payments and e-wallets. You will build and maintain strong relationships with existing merchants to increase transaction volume, retention and satisfaction. You will negotiate merchant discount rates, commercial terms and service agreements. You will work closely with product, technology and operations teams to ensure smooth merchant onboarding and system integration. You will serve as the main point of contact for merchant inquiries, support requests and escalations. You will monitor account and portfolio performance, track transaction volumes and identify business growth opportunities, while staying current on payments and fintech trends.
Requirements
- Bachelor's degree in Business or a related field.
- 2–4 years of experience in merchant acquisition, business development or account management, preferably in fintech, banking, payments or e-commerce.
- Proven track record of closing deals and managing high transaction-volume client portfolios.
- Strong communication, presentation and negotiation skills.
- Customer-centric mindset with strong goal orientation and enthusiasm to exceed KPIs.
- Proactive with good organizational and time management skills.
- Ability to coordinate with international partners and stakeholders.
- Successful record of meeting or exceeding performance targets and receiving positive client feedback.
Responsibilities
- Identify, approach and successfully onboard new merchants across industries, promoting payment services such as POS terminals, QR code payments and e-wallets.
- Build and maintain strong relationships with existing merchants to increase transaction volume, retention and satisfaction.
- Negotiate merchant discount rates, commercial terms and service agreements.
- Work closely with internal teams such as product, technology and operations to ensure smooth merchant onboarding and system integration.
- Serve as the main point of contact for merchants, handling inquiries, support requests and escalations.
- Monitor account and overall merchant portfolio performance, track transaction volumes and identify business growth opportunities.
- Stay updated on industry trends, competitor products and customer needs in payments and fintech.
