Account Manager, EMEA Public Sector

Skills

About the Role

In this role you will own a book of business across public sector customers in the EMEA region, managing the full post sale lifecycle from onboarding through renewal and expansion. You will use account research and customer intelligence tools to prepare for every customer conversation, ensuring you have relevant context on priorities, operating environment, and evolving compliance needs. You will build trusted relationships with senior and working level stakeholders and you will maintain pipeline and forecast data in Salesforce, providing visibility to your manager. You will collaborate with Sales, Product, and Solutions Architecture to translate customer feedback into actionable insights and surface high priority themes across your book of accounts.

Requirements

• 3+ years of experience in SDR, Account Management, Customer Success, or a post-sale SaaS role, ideally supporting public sector customers in EMEA
• Proven quota responsibility for renewals and expansions, with a track record of managing commercial conversations end-to-end
• Ability to operate across EMEA markets and build relationships; fluency in multiple languages is a plus
• Familiarity with financial crime compliance domains, including AML, sanctions, and KYC, or a strong aptitude to ramp quickly in a highly regulated vertical
• Comfort managing a high-volume book of business with competing priorities and tight timelines
• Strong customer presence with the ability to build credibility across senior and working-level stakeholders
• Clear, direct communicator who drives alignment on next steps and ensures nothing falls through the cracks on complex, multi-stakeholder accounts
• Disciplined pipeline hygiene and forecasting in Salesforce, with comfort using data and account insights to inform commercial planning
• Highly autonomous and accountable; you own your outcomes, follow through on commitments, and don’t wait for direction to take the next step

Responsibilities

• Drive net retention and expansion across a portfolio of public sector accounts in EMEA, identifying upsell signals, prioritizing your book, and surfacing renewal risks early
• Own the full renewal and expansion motion for your accounts, from commercial negotiation through close, with quota accountability for both retention and growth
• Use account research and customer intelligence tools to prepare for every customer conversation, ensuring you show up with relevant context on account priorities, operating environment, and evolving compliance needs
• Build trusted relationships with senior and working-level stakeholders across your accounts, maintaining continuity and deepening engagement over time
• Maintain accurate pipeline and forecast data in Salesforce, ensuring your manager and cross-functional partners have clear visibility into account health, renewal timing, and expansion opportunities
• Partner with Sales, Product, and Solutions Architecture to translate customer feedback into actionable insights and surface high priority themes across your book